Knowledge Management Specialist

MTBC
Full time Full day
Rawalpindi

Department: INFORMATION TECHNOLOGY Experience: 2 YearsDeadline: April 19, 2024Location: Rawalpindi, Pakistan



Job Profile





We are looking for a ‘Knowledge Management Specialist’ to join our Knowledge Management function at CareCloud. The Knowledge Management Specialist will be primarily responsible for creation, compiling and sharing of knowledge to our project teams and clients. The candidate will be responsible for leveraging their passion for research and knowledge via creating, collating, organizing and disseminating knowledge across the organization and our client base. He/She will be required to work closely with various teams based in United States and Pakistan for preparing and sharing product manuals, user guides, release notes and learning materials


Responsibilities:


  • Create, maintain and develop CareCloud’s knowledge infrastructure.

  • Maintain & update our knowledge bases including SharePoint sites and Salesforce Knowledge Campus.

  • Ensure our knowledge assets are brand compliant, comprehensive, error free and usable.

  • Maintain and share best practices across CareCloud offices, teams and groups.

  • Engage with various stakeholders across product, IT, sales and client support to ensure comprehensive knowledge base for CareCloud’s product suite.

  • Disseminate information regarding product enhancement and bug fixes to our clients with comprehensive and useable release notes.





Tools / Skills





  • Self-organized and disciplined person with ability to work with little guidance or direction.

  • Ability to work in a fast paced and rapidly changing environment

  • Good interpersonal and communication skills (written and verbal)

  • Ability to collaborate with stakeholders across geographies

  • Strong work ethics, quality focused mindset and attention to details.

  • Experience with MS Office Suite & maintaining knowledge sites.

  • Familiarity with healthcare IT sector, a plus (but not mandatory).










Additional Information




Total Position(s)


1 Positions




Gender


Does not matter




Minimum Education


Master Degree




Degree Title


Master Degree




Shift


Rotating




Nature of Job


Work From Office

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