Solution Lead

Full time Full day
About the job

Our Team:

This position is part of the Connect to Resolve (C2R) organization, a transversal organization into Sanofi Business Operations. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience

The team is composed of other complementary Solution Leads on the same scope, but also Project Managers, Process Leads and of Business Analysts

Main responsibilities:

  • Define the tool/platform strategy, in collaboration with DIGITAL teams, and in alignment with the Process leads and service teams. Scope of tools today:

    • AI/GenAI solutions: IBM Watson, GPT solutions under investigation

    • Service Management solutions: ServiceNow HRSD module, Telephony Call Center solutions,

    • Reporting solutions: Snowflake, PowerBI, Survey tools under investigation

  • Take accountability on tool/platform lifecycle and performance.

  • Guide the teams on the rights solutions and support on the implementation each time your expertise is required.

About you

  • Experience & Background:

    • From Business Organisation/have worked in collaboration, with focus on delivery.

    • Engineer/Architect/Consultant background with successful implementations of AI/GenAI, Service Management or Reporting solutions.

  • Soft skills:

    • Well organized: structure, prioritize and meet deadlines.

    • High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization.

    • Effective business partnering and customer relations management.

    • Strategic thinking

  • Technical skills:

    • Advanced in MS Office

    • Advanced in Project management methodologies

    • Advanced in AI and GenAI tools

    • Advanced in Service Management tools and frameworks

    • Advanced in Reporting and Survey tools

    • Advanced in Data privacy principles

    • Basic knowledge in LEAN, Design Thinking, and Continuous Improvement frameworks

    • Basic knowledge in Data and process modelling

  • Languages: English (fluent)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity

Watch our

ALL IN video
and check out our Diversity Equity and Inclusion actions at

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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