Sales Operations Analyst

Maersk
Full time Full day
Karachi
To develop customer relationships that promote retention and loyalty. The incumbent will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk Solutions


  • Strategy

    • Ensure internal alignment on customer’s goals and marketing strategies

    • Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers

    • Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship

    • Leverage data and insights to improve sales data hygiene and support SOM on reporting


  • Selling

    • Manage the Ocean Contracting process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers

    • Ensure internal alignment on customer’s goals and market strategies

    • Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders

    • Timely contract renewals & contract management

    • Partner with the cross-functionals Maersk teams to develop and execute omni channel digital marketing strategies that maximize the value for customers


  • Delivering

    • Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment

    • Ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

    • Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

    • Adoption and implementation of various commercial platforms such as Alex, Athena, BI views etc.

    • As a customer advocate, ensure customer needs are met and account issues are solved quickly, leveraging resources from across the company as needed

    • Timely contract renewals & contract management





Who we are looking for:


  • Proven experience in account management execution

  • Strong commercial acumen and understanding of market dynamics

  • Exceptional communication skills, both verbal and written

  • Ability to build and nurture customer relationships

  • Proficient in stakeholder management, with the ability to collaborate effectively across teams and departments




Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements




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