Service Partner

United Bank Limited
Full time Full day
Karachi






Job Title:

Service Partner







Total Position:

Multiple







Job Type

Permanent







Job Location:

Multiple Cities







Minimum Education:

Bachelor







Minimum Experience:

2 - 3 Year







Apply By:

05-APR-24







Posted On:

19-MAR-24







Eligibility Criteria:






Minimum Qualifications:

Graduate/Post Graduate Degree



Minimum Experience:

2-3 years of Banking/Customer Service



Job Specific Skills:

Good communication and soft skills, training skills



Behavioral Skills:

Customer Centric approach, proactive behavior for consistent and aggressive follow up






















Key Responsibilities:















Reporting to the Regional Quality Manager (RQM), the Service Partner will visit branches, prepare Service Health Check Reports, gather data, identify areas of improvement, conduct and prepare service plans at a branch level




    Visit at least 4 to 5 branches per day and conduct health check reviews, circulate the reports, and follow up


    Log all issues in the Issue Tracker report and follow up with concerned stake holders on resolution


    Work with the branch team to improve service results and help them wherever required to resolve their issues


    Facilitate Branch/ District/ Region level service meetings


    Assist in implementation of Training for field staff bearing Service Clinics and MSP, CSS Road shows


    Work closely with the Regional Service Quality Manager in implementation of all service initiatives within the District/ Region


    Maintenance of various types of MIS reports for District/ Regional consumption, escalations to Senior Management roles as well as for HO Research team


















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