Service Partner

United Bank Limited
Full time Full day

Job Title:

Service Partner

Total Position:


Job Type


Job Location:

Multiple Cities

Minimum Education:


Minimum Experience:

2 - 3 Year

Apply By:


Posted On:


Eligibility Criteria:

Minimum Qualifications:

Graduate/Post Graduate Degree

Minimum Experience:

2-3 years of Banking/Customer Service

Job Specific Skills:

Good communication and soft skills, training skills

Behavioral Skills:

Customer Centric approach, proactive behavior for consistent and aggressive follow up

Key Responsibilities:

Reporting to the Regional Quality Manager (RQM), the Service Partner will visit branches, prepare Service Health Check Reports, gather data, identify areas of improvement, conduct and prepare service plans at a branch level

    Visit at least 4 to 5 branches per day and conduct health check reviews, circulate the reports, and follow up

    Log all issues in the Issue Tracker report and follow up with concerned stake holders on resolution

    Work with the branch team to improve service results and help them wherever required to resolve their issues

    Facilitate Branch/ District/ Region level service meetings

    Assist in implementation of Training for field staff bearing Service Clinics and MSP, CSS Road shows

    Work closely with the Regional Service Quality Manager in implementation of all service initiatives within the District/ Region

    Maintenance of various types of MIS reports for District/ Regional consumption, escalations to Senior Management roles as well as for HO Research team

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