FIT - CRM - D365 - Manager - Hyderabad

Full time Full day

Line of Service






Management Level


Job Description & Summary

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

As part of the Microsoft CRM team you will help our clients transform their Sales, Service and Marketing functions leveraging Microsoft Dynamics. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries, to provide enterprises with deep domain knowledge and purpose built front office applications designed to meet the unique needs of the business.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Technical Architect/ Manager - D365 CE

Exp: 10-15 Years

Edu - CA/MBA/Mcom/Bcom

Job Description:

As a Dynamics 365 CRM Technical Architect, you are considered a Technical Specialist and have in depth knowledge of D365 CRM/CE and Power Platform. You are passionate about technology and how it can be used to solve business problems. You have in-depth knowledge of Dynamics 365 CE Apps including Field Services, Power Platform and Azure Integration Services.

You will help define the technical solution, providing expert services to solution large complex projects. You will help provide leadership and direction to the delivery team and provide Architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE and Power Platform.

We're looking for a Technology experienced Manager with 8-12 years of professional experience in Dynamics 365 CE and PowerApps Development within a consultancy environment


  • Contribute across all phases of CRM projects (e. g. Plan, Analyze, Design, Build and Test).

  • Leverage technical expertise to Architect Design and Solution CRM solutions. You will also be required to be hands-on with Dynamics 365 CE and Power Platform

  • Liaise effectively between clients, onshore team to ensure high quality and timely delivery.

  • Assess business requirements and scope and recommend appropriate solutions.

  • Design Conceptual and Technical architecture

  • Ensure project quality meets standards through KPI/ Metrics

  • Understand and implement Best Practices for Designing and Coding

  • Has good Project Management experience using Agile and Waterfall models – should be able to plan the sprint, run the daily stand up, track the team’s progress, maintain DevOps and build the status report for onshore/ Client

  • Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery.

  • Support the team in defining technical, operational and user requirements.

  • Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.


  • Understanding of common Industry standard business practices supported by Dynamics 365 CE.

  • Architecting large complex solutions using the Microsoft stack.

  • Experience in Dynamics 365 CE, Power Platform (Portal/ Pages, Canvas and Model Driven Apps, Power Automate and Power BI)

  • Strong technical knowledge and understanding of Dynamics 365 CRM and understanding of several modules like Sales, Marketing, Customer Service, Field Service

  • Experience in Configuration and Customization of Dynamics 365 CE (Plugins, JavaScript, Logic Apps, Azure Functions), Web API and SSIS.

  • Experience in a Software as a Service (SaaS) environment, SQL Server, HTML, C#, . NET, AngularJS.

  • Experience of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutions

  • Experience in developing Data Migration Strategy, architecture, and right tool selection

  • Understanding of Dynamics Licensing model

  • Project execution experience using Waterfall/ Agile and developing plans for build, release management, data migrations, cut-over planning, and hyper care support.

  • Knowledge of Azure DevOps & CI/CD implementation is an advantage.

  • Microsoft certification on one or more Microsoft Dynamics 365 CE modules

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

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