Client Engagement Manager

MTBC
Full time Full day
Rawalpindi

Department: CONTACT CENTER Experience: 1 YearDeadline: April 29, 2024Location: Rawalpindi, Pakistan



Job Profile





  • Establish clear retention goals and process milestones for the client and employees towards work.

  • Assist customers as needed with setting up and navigating platforms with a product or service

  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.

  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.

  • Develop and manage client portfolios.

  • Sustain business growth and profitability by maximizing value.

  • Analyze customer data to improve customer experience.

  • Mediate between clients and the organization.

  • Handle and resolve customer requests and complaints.

  • Ensure compliance with information security responsibilities specific to your job role.





Tools / Skills





  • Good English communication skills.

  • MS Excel

  • MS PowerPoint










Additional Information




Total Position(s)


3 Positions




Gender


Does not matter




Minimum Education


Intermediate/A-Level




Degree Title


Intermediate/A-Level




Shift


Evening




Nature of Job


Work From Home

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