Client Engagement Manager

Full time Full day

Department: CONTACT CENTER Experience: 1 YearDeadline: April 29, 2024Location: Rawalpindi, Pakistan

Job Profile

  • Establish clear retention goals and process milestones for the client and employees towards work.

  • Assist customers as needed with setting up and navigating platforms with a product or service

  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.

  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.

  • Develop and manage client portfolios.

  • Sustain business growth and profitability by maximizing value.

  • Analyze customer data to improve customer experience.

  • Mediate between clients and the organization.

  • Handle and resolve customer requests and complaints.

  • Ensure compliance with information security responsibilities specific to your job role.

Tools / Skills

  • Good English communication skills.

  • MS Excel

  • MS PowerPoint

Additional Information

Total Position(s)

3 Positions


Does not matter

Minimum Education


Degree Title




Nature of Job

Work From Home

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Department: INFORMATION TECHNOLOGY Experience: 2 YearsDeadline: April 19, 2024Location: Rawalpindi, Pakistan Job Profile We are looking for a ‘Knowledge Management Specialist’ to join our Knowledge Management function at CareCloud. The Knowledge Management Specialist will be primarily responsible for creation, compiling...
Full time Full day
Join our Team About this opportunity Responsible for performing all types of RAN expansion implantation, configuration and acceptance What you will do Arranging with ASP Coordinator/Team on daily basis to get EHS plan for next day & creating EHS sessions...
Full time Full day
Join our Team About this opportunity Implementation Management function is needed to manage the implementation services internally, effectively, and efficiently while also supporting Commercial engagements with technical advice. What you will do ASP assignment according to the approved ASP budget...