Senior Commercial Coordinator

Careem
Full time Full day
Karachi

Karachi, Pakistan





Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.



About the team

You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.

What you'll do





  • Promotional Campaigns: Coordinate and raise promotional campaigns and initiatives, ensuring their participation.

  • Data compilation and Reporting: Utilize data analytics tools to compile and provide regular reports for enterprise accounts specifically and restaurant partners.

  • APP QC: Qcing the app regularly to ensure campaigns are in the correct structure and no discrepancies on the app. Ensuring the correct discounts/value are being portrayed on the app and flagging/ rectifying accordingly.

  • Onboarding and Training: Guide new restaurant partners through the onboarding process, ensuring they understand platform functionalities, policies, and best practices. Provide ongoing training and support as needed. Ensuring they are equipped with login credentials, raising requests for tablet changes/new tablet requests.

  • Problem Resolution: Specifically for Enterprise accounts: Address partner concerns and issues promptly and effectively, serving as an advocate for their needs. Escalate technical or operational LIVE issues to relevant teams for resolution and following up with them for resolution.

  • Having a Kitopi related POC for campaigns/offers: Acting as a liaison between careem and kitopi for all campaign activation/deactivation regularly (kitopi activates and deactivates campaigns/offers on a daily basis).

  • Operational liaison: specifically for enterprise: Assisting partners with their login credentials, ops related day to day tablet issues. For key accounts like Americana, Kitopi and Mcdonalds: Updating and ensuring KML maps are continuously being updated by ops, compiling and following up on a tracker dedicated to these accounts to resolve order related issues (Refunds, clawbacks).


What you'll need





  • Minimum of 2-3 years experience in a coordination role.

  • Very strong knowledge of Excel and Powerpoint.

  • Must be fluent in English.

  • Fully versed in different administrative and support systems.

  • Ability to synergize with multiple stakeholders.

  • Attentive to detail and organised.

  • Ability to compile data and conduct a basis analysis.






What we’ll provide you


We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:



  • Work and learn from great minds by joining a community of inspiring colleagues.

  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

  • Explore new opportunities to learn and grow every day.

  • Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.

  • Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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