Manager ARPU Growth

Full time Full day

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

Job Purpose & Responsibilities

Responsible for managing and monitoring base KPI by designing campaigns to achieve ARPU enhancement & base engagement. Core responsibilities of Manager ARPU Growth includes:

  • Design & propose CVM campaigns to enhance customer ARPU using data analysis and algorithmic approaches

  • Using data from various sources including databases, big data platforms, spreadsheets, and other systems to develop revenue and base deep dives

  • Monitor revenue enhancement campaigns/KPI's to investigate anomalies through timely investigations

  • Propose creation of advanced analytics & data science based models for increasing customer engagement & revenue

  • Propose ways to enhance campaign uptake through efficient channel utilization and by using the right customer touchpoints

  • Proactively answer business questions from management and other stakeholders

  • Identify ways to increase revenue through identifying Up-sell/Cross-Sell opportunities

  • Executing long and short-term CVM strategies

  • Doing Pre & Post analysis of campaigns & product launches

  • Create deep dive trackers for all stages of customer lifecycle i.e. New sale, stock base, Churn etc.

Job Specific Skills

  • Hands on experience in BI visualization tools like Looker, Tableau, Power BI & Qlik is preferable

  • Knowledge of ETL, Data warehousing, Cloud & Big data technologies

  • Knowledge of Machine learning & Data Science will be a plus

  • Knowledge of campaign management tools & CRM will be a plus

  • Hands on experience in SQL, R/Python &other programming languages is preferable

  • Advanced Excel Skills

Job Generic Skills

  • Strong Statistical Concepts

  • Good presentation skills

  • Good task management skills

  • Stakeholder management


  • Minimum Bachelors in Business Administration/Computer Science or similar

Work Experience (Years)

  • 3-5 Years of relevant experience (Telecom Industry experience is mandatory)

What's on offer:

We provide a great environment and platform for employees to build their career. In this role, you can expect:

  • Unique opportunity to be a part of innovating the telecommunications industry

  • Once in a lifetime chance to help shape a brand from the ground up

  • Autonomy in the role and in managing your own portfolio

  • Exposure to the fast-paced world of high-tech start-ups

  • Attractive experience and compensation

  • Working with passionate, smart and driven colleagues in a vibrant environment

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

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