Front Officer Manager

Human Resource Solutions International - HRSI
Full time Full day
Job responsibilities:

  • Responsible for planning, budgeting, forecasting, directing, controlling, coordinating and participating in all Front Office activities to maximize revenue from sales. Controls expenditure and ensures guest satisfaction with accommodation services.
  • Directs, controls, coordinates, and supervises the activities of the personnel engaged in front Office
  • Directs the staff responsible for carrying luggage and escorting guests to the rooms.
  • To communicate all departmental staff on daily activities, group, and VIP arrivals as well as Special requests and repeat guests.
  • Responsible for preparation of monthly production reports
  • Responsible for carrying out the policy of the management regarding regulations pertaining to foreign exchange transactions and other government rules.
  • Maintaining a close liaison with F&B personnel, House Keeping, Sales, Public Relation, Maintenance and Accounts Departments for smooth operations

=Ensures that all the front desk staff reflects the spirit of courtesy and hospitality out, and the operations are carried out within the procedures laid down by the company.

  • Deals efficiently with customer complaints regarding the room or other functional areas of the Hotel and ensures that special arrangements as requested by the customers are carried out.
  • Ensure that all the staff are correctly uniformed in order to maintain a correct hotel image
  • Acquaints with daily function sheets and complies with any banquet department requests
  • Responsible for preparation of departmental reports.
  • Conducting regular staff communication meetings
  • Undertake full responsibility for managing operating expenses and purchasing for the department and follow up on overdue accounts
  • Responsible for developing Front Office budget, monitoring the Profit & Loss and cash handling throughout the year. Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.


10-12 years


MBA. Certification/degree in hotel management and tourism

Age : 35-50 years

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