Reservations Associate

IHCL
Full time Full day
Hyderabad
Job Responsibilities




  • Drives Revenue through the selling and up selling of reservations, room types and additional items.



  • Provides qualitative customer service on every call.



  • Answers customer inquiries, providing professional assistance to potential and existing guests on every call.



  • Prepares daily reports like Business on Books, cancellation and creation report, VIP Arrival.



  • Upsells products and accomodations whenever possible.



  • Prepares accurate input of all data required to complete transaction.



  • Ensures prompt & accurate reverts for all room related queries.




Job Requirements



*Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.


*Prepares the internal audit checklists as per the IHCL Safety Guidelines.


*Adheres to all departmental legal compliances.

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