Reservations Associate

Full time Full day
Job Responsibilities

  • Drives Revenue through the selling and up selling of reservations, room types and additional items.

  • Provides qualitative customer service on every call.

  • Answers customer inquiries, providing professional assistance to potential and existing guests on every call.

  • Prepares daily reports like Business on Books, cancellation and creation report, VIP Arrival.

  • Upsells products and accomodations whenever possible.

  • Prepares accurate input of all data required to complete transaction.

  • Ensures prompt & accurate reverts for all room related queries.

Job Requirements

*Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.

*Prepares the internal audit checklists as per the IHCL Safety Guidelines.

*Adheres to all departmental legal compliances.

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