Debt Collector-CSR

Cedar Financial
Full time Full day
Lahore

Location: Lahore

Setting: Onsite

Job Timing: US Business Hours


Position Overview: As a Debt Collector at Cedar Financial, you'll be responsible for managing over 70 daily consumer interactions, employing persuasive communication to encourage payments while maintaining a friendly and professional demeanor. With a target call-closing rate of 25%, you'll play a crucial role in our success. Previous contact center experience is required, along with fluency in spoken English.


Responsibilities:

  • Manage and handle a high volume of daily consumer interactions, ensuring timely and effective communication.
  • Engage with customers in a friendly and professional manner, welcoming them warmly and building rapport.
  • Utilize persuasive communication skills to negotiate and encourage timely payments from customers.
  • Adhere to company policies and procedures while engaging with customers and handling sensitive financial information.
  • Maintain accurate and detailed records of customer interactions, payments, and any relevant information in the company's database.
  • Meet and exceed call-closing rate targets, celebrating success and continuously striving for improvement.
  • Collaborate with team members and supervisors to share insights, strategies, and best practices for maximizing collection efforts.
  • Stay updated on industry trends, regulations, and best practices in debt collection to ensure compliance and effectiveness in the role.


Qualifications:

  • Proven success in US campaign environments, meeting and exceeding performance targets.
  • Demonstrated familiarity with US customer preferences and communication norms.
  • Strong track record of handling US-centric customer interactions with professionalism and efficiency.
  • Previous experience in US campaigns preferred, showcasing adaptability and effective communication skills.


Benefits:

  • Competitive salary based on experience and qualifications
  • Lucrative bonus structure
  • Health Insurance
  • Company Transportation (As per Policy)
  • Fuel Allowance

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