1st Line IT support

u-blox (SIX:UBXN) is a global leader in automotive, industrial, and consumer markets, driving innovation through our cutting-edge positioning and short-range communication technologies. We are the pioneers behind high-precision technologies, providing smart and reliable solutions that enable people, vehicles, and machines to determine their precise position and communicate wirelessly. With headquarters in Thalwil, Switzerland, and offices across Europe, Asia, and the USA, we are making a global impact.

Position Summary

As part of the Global Service Desk, this role provides 1st line support to all u-blox users globally by investigating and resolving IT issues on hardware and software, ensuring all interactions are logged in the ITSM tool. They are responsible for the delivery of an effective IT support service to end users.

Key Responsibilities

Service Desk

• Work as part of a global team to resolve IT related user requests and issues
• Support overseeing and processing of the global Service Desk unassigned ticket queue
• Adhere to established IT support SLAs and KPIs
• Be a direct IT point of contact for local site colleagues regarding IT topics
• Investigate & resolve hardware and software problems for users and systems onsite and in remote offices
• Follow and help maintain IT Support knowledge base and SOP library
• Adhere to and champion IT Policies across the entire organization
• Deploy, document, support, and decommission client hardware and local IT assets
• Provide new joiner IT Onboarding support for local and regional sites
• Assist in the maintenance of local office IT infrastructure and related systems for operational and project tasks
• Ensure all hardware and software license agreements are fulfilled

Key Competencies

• Strong customer service and communication skills (verbal and written)
• Embodies teamwork & leadership behaviors
• High level of hardware/software triage, troubleshooting, and problem-solving experience
• Energetic and able to respond rapidly
• Well organized
• Effective time management and prioritization skills
• Able to follow and produce clear & concise documentation
• Eager to learn and expand knowledge
• Diligently sees tasks and projects through to completion
• Goal and outcome oriented
• Adaptability in an ever growing, fast-paced environment
• Genuine desire to help others

Experience and Qualifications

• University degree in Computer Science, Computer Engineering, or similar experience or certification
• 1 year+ as a service support team member
• ITILv4 Foundation qualification is a plus
• CompTIA certification is a plus
• Fluent English (written and spoken)
• Operation and support of Windows 11, Microsoft 365, and related software tools
• Identity and Access Management (IAM) tool experience is a plus
• Utilization of a helpdesk ticketing system such as Jira
• Working knowledge of basic Networking, Infrastructure, and IT Security
• Technical skills to support mixed Windows and Linux environment
• Understanding of up-to-date technology hardware and software standards, including client hardware peripherals & accessories

What are your perks?

• A multicultural and international company with over 60 different nationalities

• Project-based activities working with colleagues across the globe

• A start-up and innovation mindset while in the process of scaling-up processes and efficiencies

• Hybrid working model & flexible working hours

• A strong learning environment and regular career discussions

• Company Performance Bonus

• Company provided lunch

• Hospitalization, OPD, Wellness allowance, Family and Friends Dinner allowance

• … And discover even more by talking with us!

Learn more about u-blox and its mission by reading here !

Join a company that is customer-oriented, encourages creative thinking, looks for efficiency, fosters collaboration and team spirit, and upholds integrity and trust in all interactions.

We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas and experiences are critical to our success. We strive to become a strong learning organisation and are committed to provide our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.