Account Manager / Customer Success Manager
Mammoth-AI
Date: 2 weeks ago
City: Lahore
Contract type: Full time
About Mammoth-AI
Mammoth-AI helps organizations adopt and operationalize AI through a combination of enterprise services and AI-native products including TestMax, icōd, and Voyager.
We're looking for a Customer Success & Account Manager to own client relationships, drive customer satisfaction, support account growth, and help ensure successful outcomes across our engagements.
Responsibilities
Client Success
Mammoth-AI helps organizations adopt and operationalize AI through a combination of enterprise services and AI-native products including TestMax, icōd, and Voyager.
We're looking for a Customer Success & Account Manager to own client relationships, drive customer satisfaction, support account growth, and help ensure successful outcomes across our engagements.
Responsibilities
Client Success
- Act as the primary point of contact for assigned accounts
- Build trusted relationships with client stakeholders
- Understand customer goals, priorities, and challenges
- Conduct regular customer check-ins and business reviews
- Ensure a positive customer experience throughout the engagement lifecycle
- Coordinate with Delivery, Engineering, Product, QA, and Leadership teams
- Track client requests, action items, and commitments
- Manage risks, concerns, and escalations
- Ensure clients receive timely updates and clear communication
- Identify opportunities for account expansion
- Support renewals and long-term partnerships
- Surface customer needs that align with Mammoth services or products
- Contribute to customer references, testimonials, and case studies
- 3+ years in Customer Success, Account Management, Client Services, or Account Growth
- Experience working with B2B or Enterprise customers
- Experience within one of the following:
- AI Services
- Software Development
- Technology Consulting
- Managed Services
- QA & Testing
- SaaS
- AI or Emerging Technology experience
- Enterprise software experience
- Familiarity with Salesforce, HubSpot, Jira, or similar tools
- Experience working with US-based clients
- Customer Retention
- Customer Satisfaction
- Account Growth
- Successful Renewal Outcomes
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