Application Support Engineer

TechSurge Inc


Date: 2 weeks ago
City: Karachi
Contract type: Full time
Job Summary

The Application Support Engineer is responsible for ensuring the availability, stability, and performance of business-critical applications. The role involves monitoring applications, troubleshooting issues, managing incidents, coordinating with development and infrastructure teams, and supporting business users to ensure seamless service delivery.

Required Technical Skills

  • SQL and database troubleshooting (Oracle, SQL Server).
  • Unix/Linux command line skills.
  • API troubleshooting using Postman, Swagger, REST APIs.
  • Log analysis and debugging.
  • Basic scripting knowledge (Shell, Python, PowerShell).
  • Understanding of middleware, web servers, and application servers.


Key Responsibilities

Application Monitoring & Support

  • Monitor application health, availability, and performance using enterprise monitoring tools.
  • Conduct proactive system checks and identify potential issues before they impact business operations.
  • Provide first, second, or third-level support based on role assignment.
  • Ensure application uptime and service availability as per defined SLAs.


Incident & Problem Management

  • Investigate, troubleshoot, and resolve application incidents within agreed timelines.
  • Perform root cause analysis (RCA) for recurring issues.
  • Escalate critical incidents and coordinate with relevant technical teams.
  • Maintain incident records and ensure proper documentation in ticketing systems.


Production Support

  • Support production deployments, releases, and changing activities.
  • Validate application functionality post-deployment.
  • Assist in disaster recovery and business continuity activities.
  • Participate in on-call and after-hours support when required.


User Support

  • Respond to user queries and technical issues.
  • Provide functional and technical support to business stakeholders.
  • Conduct user acceptance support and issue validation.


Performance & Reporting

  • Analyze application logs and system performance metrics.
  • Generate operational reports and support dashboards.
  • Track SLAs, incident trends, and recurring issues.


Documentation

  • Maintain knowledge base articles, SOPs, runbooks, and support documentation.
  • Document troubleshooting procedures and known errors.


Required Qualifications And Skills

  • Bachelor's degree in computer science, Information Technology, Engineering, or related field.
  • L1 Support Engineer
  • 1-3 years of application support experience.


Preferred Experience

  • Banking and Financial Services applications.
  • Digital banking platforms.
  • Payment systems and transaction processing applications.
  • Middleware and API management platforms.


Soft Skills

  • Strong analytical and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Ability to work under pressure in a 24x7 support environment.
  • Strong documentation and reporting skills.
  • Team collaboration and customer-focused mindset.


Working Conditions

  • 24x7 support model with rotational shifts (if applicable).
  • On call support during critical incidents and production releases.
  • Hybrid/Onsite work arrangement based on business requirements.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Cloud Engineer – Windows & Linux Platform Automation

Ontrac Solutions, Karachi
15 hours ago
Our client's Cloud Operations team is expanding and is looking to add a seasoned systems automation engineer with a broad cloud-automation skillset, to further build out their automation tooling. You would work across a portfolio of products, which gives wide exposure to different technologies, data sets and problems.Day to day you will convert standard operating procedures into automation routines and...

Deputy General Manager / Assistant Company

Pehle Pakistan, Karachi
5 days ago
AllGovtPrivateCorporateInternationalKarachiLahoreIslamabadOthers CitiesGuidesNewPost Job SubscribeJobOnsiteDeputy General Manager / Assistant CompanyBack to JobsApply NowSectionsAbout The JobAbout the JobJob SnapshotEligibility & RequirementsContact InformationCompany DetailsThe Deputy General Manager / Assistant Company Secretary is responsible for supporting the Company Secretary in ensuring effective Board governance and compliance with all applicable corporate laws, regulations, and governance standards. The role involves coordinating Board and committee meetings, maintaining...

Senior Node.js Full Stack Developer - TJ / 1865380

Recruit AI, Karachi
PKR 100,000 per month
1 week ago
Our client Younes Biane is looking for a Senior Node.js Full Stack Developer in KarachiSenior Full Stack Node.js Developer (Remote, Freelance)We are a small development team from Germany building a series of AI powered SaaS products for international markets. In this senior role, you will build reliable and scalable backend solutions with Node.js, Express and PostgreSQL. You will design and...