B2B Account Manager - TestTrick

Our client TestTrick is hiring a B2B Account Manager in Karachi.

Key Responsibilities:

• Manage inbound leads and follow up with potential customers through outbound outreach
• Qualify prospects, understand their business needs, and guide them through the sales process
• Conduct product demos, discovery calls, and follow-up conversations with prospects
• Support existing clients by answering questions, resolving issues, and coordinating with internal teams
• Own customer success activities, including onboarding, adoption, regular check-ins, and relationship management
• Ensure customers are getting value from the platform and help reduce churn
• Identify renewal, upsell, and cross-sell opportunities within existing accounts
• Maintain accurate records of leads, opportunities, customer interactions, and account updates in the CRM
• Collaborate with sales, product, support, and operations teams to improve the customer experience
• Collect customer feedback and share insights internally to support product and process improvements

Requirements:

• Strong communication, follow-up, and relationship-building skills
• Ability to manage both new prospects and existing customer accounts
• Comfortable with discovery calls, demos, renewals, and customer support conversations
• Organized, proactive, and able to manage multiple conversations and accounts at the same time
• Customer-focused mindset with the ability to understand client needs and provide practical solutions
• Familiarity with CRM tools and SaaS sales/customer success processes is a plus