Client Liaison Officer

Company Description Tracking & Surveillance (Pvt.) Ltd (TRASUR) is a recognized vehicle tracking company that provides comprehensive safety solutions to individual customers, leasing clients, and insurance companies. The organization focuses on delivering reliable and advanced vehicle tracking management and security services tailored to diverse client needs. TRASUR is committed to bringing global-standard tracking technologies to local markets, ensuring high levels of asset protection and customer satisfaction. The company values innovation, service quality, and long-term partnerships with its clientele.
Role Description The Customer Service Coordination Officer is a full-time, on-site role based in Ali Muhammad. This position is responsible for handling customer inquiries, coordinating service requests, and ensuring timely resolution of issues related to vehicle tracking and safety solutions. The role includes maintaining accurate records of customer interactions, liaising with technical and operations teams, and following up to confirm that services have been delivered effectively. The officer will also assist in onboarding new clients, provide product information, and support customers in using tracking systems and related services. Consistent communication, problem-solving, and adherence to company procedures are essential aspects of the day-to-day work.
Qualifications

• Strong customer service and client relationship management skills, with the ability to handle inquiries and resolve issues effectively.
• Good communication skills, including clear spoken and written English, and the ability to explain technical information in simple terms.
• Basic understanding of vehicle tracking or security systems, or willingness to learn relevant technical concepts.
• Proficiency in using office productivity tools (e.g., word processing, spreadsheets, email, and CRM or ticketing systems).
• Organizational and time-management skills to coordinate multiple customer requests and follow-ups.
• Ability to work on-site in Ali Muhammad, collaborate with cross-functional teams, and follow established processes.
• Previous experience in customer support, coordination, or a related field is preferred.
• Relevant diploma or bachelor’s degree in business, communications, or a similar discipline