Client Success Team Lead

1Now is an AI-powered SaaS platform built for modern car rental businesses. We help fleet owners increase revenue, reduce Turo commission fees, and streamline operations through custom booking websites, secure driver verification, automated rental agreements, AI-powered workflows, and fleet analytics. We're building the operating system for independent car rental businesses, and we're looking for people who enjoy solving problems, taking ownership, and building systems that scale.

We're hiring a Client Success Team Lead to own the entire client journey after the sale, from onboarding through ongoing support and long-term success. You'll be the single point of accountability for making sure every client launches smoothly, adopts the platform, gets fast and effective support, and keeps growing with us. You'll lead the client operations team day to day, set the bar for how we work with clients, and build the playbooks that let this function scale.

What You'll Own

• The full client journey: onboarding, implementation, support, and long-term success, end to end
  
• Client onboarding, including account setup, platform configuration, integrations, payment workflows, and go-live
  
• Onboarding sessions and platform training for new clients
  
• The primary point of contact for client queries, issues, and escalations, ensuring timely resolution
  
• Client relationships through regular check-ins, follow-ups, and proactive outreach
  
• Client health monitoring, identifying adoption gaps and retention risks early
  
• Recurring issue patterns, working with Product and Engineering to fix root causes
  
• Accurate client records and support history in the CRM
  
• Onboarding playbooks, SOPs, and knowledge base content
  
• The client operations team, including day-to-day guidance, mentorship, and performance
  
• Client success metrics and service quality across the team
  
  
  
  
  

What You Bring

• 2 to 4 years in Customer Success, Support, Onboarding, or Account Management, ideally in SaaS
  
• Experience owning the full client lifecycle, not just one stage of it
  
• A track record of managing or mentoring a team
  
• Strong communication skills and a genuine client-first mindset
  
• Comfort handling escalations and solving problems under pressure
  
• Hands-on experience with CRM and modern SaaS tools
  
• Ability to juggle multiple clients and priorities without dropping the details
  
• A proactive, ownership-driven approach and comfort working independently in a fast-paced startup
  
• Bonus: experience using AI tools like ChatGPT or Claude in day-to-day work
  
  

What Success Looks Like

• Clients launch confidently and use the platform with minimal friction
  
• Issues get resolved fast, with high client satisfaction.
  
• Strong relationships translate into better adoption and retention
  
• Client operations run in an organized, scalable, and improving way
  
• The team operates with ownership, accountability, and a client-first mindset