Contact Research Specialist

Position

Contact Research Specialist

Overview

Scalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up off-site inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in SaaS-trained SDRs who set up qualified meetings for product demos/pitches.

Role

As a contact research specialist at Scalemill, you'll research companies and decision-makers, collect and verify business and contact information and maintain accurate, CRM-ready databases. You'll use AI tools and online research platforms to build high-quality prospect lists that support our sales team.

Keywords

Contact Research, Prospect Research, Lead Generation, Data Enrichment, Data Mining, Data Verification, CRM, AI Tools, Automation, Email Validation, Phone Validation, ICP, B2B SaaS, Database Management

Location

Clifton, Karachi (Do Talwar)

Timings

10 am to 7 pm

Type

Full-time from the office

Reporting Line

Team Lead / Account Manager

Key Responsibilities

• Business data research
• Conduct in-depth company and contact research using Google, LinkedIn, company websites and other online resources
• Identify key decision-makers and build accurate prospect lists based on project requirements
• Understand and research Ideal Customer Profiles (ICPs) to identify the most relevant prospects for each campaign
• Collect, enrich and verify business information including names, job titles, company details, email addresses and phone numbers
• Perform email validation and phone number validation to ensure contact accuracy and deliverability
• Use AI-powered research, enrichment and automation tools to improve research quality and productivity
  
• Data Management & CRM
• Maintain clean, accurate and up-to-date prospect databases
• Format data according to internal and client-specific standards
• Upload, organize and maintain prospect data within CRM systems
• Ensure all records are complete, verified and CRM-ready
• Maintain existing databases by updating outdated or incomplete information.
  
• Data Quality & Automation
• Perform quality checks to ensure data accuracy, relevance and completeness
• Identify and remove duplicate records
• Conduct random audits and verify data according to internal SOPs
• Explore new research, enrichment and automation tools to improve efficiency
• Assist in building and optimizing data scrapers and automation workflows in coordination with management
  
• Operations & Reporting
• Achieve daily, weekly and monthly research targets
• Maintain reports and update Google Sheets, CRM systems and internal dashboards
• Analyze research trends and recommend process improvements to enhance productivity and data quality
• Collaborate with SDRs, Sales, Operations and Management to ensure research aligns with business objectives
  
• Data Protection & Compliance
• Handle prospect and client data with complete confidentiality and professionalism
• Ensure all research, data collection and storage activities comply with company policies and applicable data privacy regulations
• Maintain the security and integrity of sensitive business and customer information at all times
  
  
  

Skills Needed

• Communication: Excellent written and verbal communication skills are required.
• Organization: Superior organizational skills to manage multiple tasks and responsibilities effectively
• Time Management: Strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment
• Attention to Detail: High level of accuracy in research, data entry, formatting and verification
• Analytical Skills: Ability to research, analyze and interpret business information to build high-quality prospect databases
• Professionalism & Confidentiality: Ability to handle confidential information with integrity while maintaining high standards of data protection
• Problem Solving: Ability to identify data gaps, explore new research methods and continuously improve research quality
  
  
  

Technology Experience Needed

• Basic Technology: Comfortable using computers, smartphones and common office software
• Productivity Tools: Proficient in Google Workspace (Gmail, Google Docs, Google Sheets and Google Slides)
• Research Platforms: Strong experience using Google, LinkedIn, company websites, business directories and other online research sources
• CRM & Data Tools: Experience using CRM platforms and data enrichment tools
• AI & Automation: Familiarity with AI-powered research tools, automation platforms and data scraping solutions
• Data Validation: Experience with email verification, phone validation and maintaining high-quality prospect databases
• Task Management: Familiarity with task management applications such as TickTick or similar tools
  
  
  

Background

• Bachelor's degree
• Fluent English (written and verbal) is essential
• At least 2 years of proven experience in contact research, web research, lead generation, data enrichment or a related role
• Experience working with B2B SaaS companies and CRM platforms will be considered an advantage