Customer Care Manager
Navigator HR Consulting Solutions
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Salary: PKR 100,000 – 150,000
Gender Preference: Open
Experience: Minimum 5 years (2+ years in a managerial role preferred)
Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000
Office Timing: 9AM to 6M Monday To Saturday
Key Responsibilities
Gender Preference: Open
Experience: Minimum 5 years (2+ years in a managerial role preferred)
Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000
Office Timing: 9AM to 6M Monday To Saturday
Key Responsibilities
- Lead and supervise the Customer Care team.
- Ensure timely resolution of customer complaints and inquiries.
- Handle customer escalations professionally.
- Coordinate with Sales, Technical Support, and Operations.
- Monitor team KPIs and customer satisfaction.
- Prepare weekly and monthly service reports.
- Develop and improve customer service processes.
- Bachelor's degree in Business Administration or a related field.
- MBA will be an added advantage.
- Strong leadership and communication skills.
- Experience with CRM software is preferred.
- Excellent problem-solving and organizational skills.
- Competitive salary package.
- Performance-based growth opportunities.
- Professional and collaborative work environment.
- Career development opportunities.
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