Customer Relationship Executive

Who are we?

You may not know our name but you may have already used our technologies and innovations.We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.We serve our customers in 180 countries with our 15,000+ employees worldwide

This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.

• Manages BAU activities on assigned accounts
• First point of contact for customers
• Manages customer complaints and escalations
• Builds customer intimacy at all applicable levels of customer organization
• Develops a deep understanding of customers organization
• Supports integration of new products or services
• Customer Relationship Management
• Contract & SLA Management
• Product/Service Request Coordination & Implementation
• Issue Resolution & Escalation Management
• Reporting & Performance Tracking
• Process Improvement & Collaboration
• Provides customer insights to sales for forecasting and updates

The IDEMIA difference – Why choose IDEMIA?

By choosing to work at IDEMIA, you are joining a unique tech company. You can seize all the opportunities of a stimulating environment. You can bring your own skills to our community. You can contribute to a safer world.

We develop cutting-edge, forward-looking, time-proof innovations that meet the highest technological standards. We are well established and yet still agile. We are neither too big nor too small. We are transforming quickly to remain a leader in an equally rapidly changing world.

At IDEMIA, people can develop their expertise and feel a sense of belonging and empowerment, in a global environment, within a company that has the ambition and ability to change the world.

Our teams are close-knit and collaborative; dialogue and human relations are fundamental for us. We are truly international, and we firmly believe that diversity is a key driver of innovation and performance We welcome people from all walks of life, regardless of their appearance, where they come from, who they like or what they think.

Each of our sites has its own advantages and offers a collaborative and user-friendly working environment.

The ideal candidate must recognize himself in the values of our community: at IDEMIA, we are curious, reliable, attentive, bold and supportive.