Customer Service Financial Coordinator - TJ / 1868771

Our client Vivo Pakistan is looking for a Customer Service Financial Coordinator in Lahore

Vivo Pakistan seeks a dedicated Customer Service Coordination Executive to oversee and manage the reimbursement process and financial expenses across all Customer Service Centers in Pakistan. This role ensures timely processing of reimbursements, maintains accurate financial records, and facilitates smooth cash flow. The executive supports seamless coordination with relevant departments, enhancing operational efficiency within the Customer Services function. The position requires strong multitasking abilities, keen attention to detail, and effective communication skills to work closely with Service Center Managers and internal teams.

The successful candidate holds a minimum graduation degree, preferably a BBA or B.Com (Hons.), and brings at least one year of relevant experience. This role involves monitoring expenses, financial control, and adherence to established procedures, with regular reporting Responsibilities

• Although this role does not include managing a team, it demands a proactive attitude and the ability to provide guidance and support to multiple customer service centers, ensuring cost-effective purchasing and expense management practices are followed rigorously.
  
  

Responsibilities

• Coordinate regularly with all Service Center Managers across Pakistan regarding their expenses and financial requirements, ensuring clarity and timely submission of necessary documents.
• Ensure receipt of reimbursement vouchers from all Service Centers on time and diligently follow up on any pending submissions to maintain smooth financial operations.
• Review reimbursement vouchers for accuracy, completeness, and compliance with established procedures, mitigating errors and discrepancies before processing.
• Process and submit reimbursement vouchers through designated platforms promptly to facilitate timely reimbursement payments.
• Collaborate closely with the Finance Department and other relevant functions to expedite the processing and disbursement of approved reimbursements.
• Ensure timely disbursement of reimbursements to Service Center Managers and follow up on outstanding payments for complete financial accountability.
• Maintain ongoing communication with Service Center Managers, promoting cost-effective spending and adherence to expense policies and procedures.
• Provide guidance and support on expense management and financial documentation to Service Center Managers to enhance compliance and operational performance.
• Prepare and submit accurate and comprehensive monthly expense reports for all Service Centers to the Team Lead, supporting financial transparency.
• Monitor daily expenses of Customer Service Centers to ensure proper controls are maintained and protocols are adhered to.
• Regularly review and verify daily cash clearance reports from Service Centers to ensure consistency with financial policies and accuracy in transactions.
• Maintain and update the monthly expense sheet for the Customer Services Department with all relevant expenditure data to support oversight and budget management.
• Assist the Team Lead by supporting additional departmental tasks and activities to ensure smooth operations within the Customer Services division.
• Respond to financial management-related queries from Customer Service Centers efficiently, resolving concerns to maintain trust and operational continuity.
• Perform any other duties assigned by the Director of Customer Services to support the departments overall success and organizational objectives.