Digital Content Executive
Noetic Technologies
Date: 2 weeks ago
City: Rawalpindi
Contract type: Full time
About the Role:
We are seeking a proactive and detail-oriented Digital Content Executive to support Business Support operations, Content Management activities, and Quality Assurance processes.
Key Responsibilities:
We are seeking a proactive and detail-oriented Digital Content Executive to support Business Support operations, Content Management activities, and Quality Assurance processes.
Key Responsibilities:
- Provide day-to-day business support by coordinating with internal teams, maintaining accurate records, and assisting with operational processes.
- Handle customer inquiries, ensuring timely resolution within defined turnaround times (TATs).
- Create, review, and update content, FAQs, and customer support materials.
- Coordinate with internal teams to gather information and resolve customer concerns.
- Identify, document, and track defects. Conduct regression testing to ensure quality.
- Validate features and content against requirements and quality standards.
- Prepare test reports and support continuous improvement of Quality Assurance processes and best practices.
- Bachelor's degree in Business Administration, Computer Science, Marketing, or a related field.
- Fresh graduates are encouraged to apply.
- Strong written and verbal communication skills, with excellent analytical and problem-solving abilities.
- Basic understanding of customer and content support practices.
- Familiarity with Quality Assurance concepts, testing methodologies, and defect tracking processes.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
- Willingness to learn new tools, technologies, and processes.
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