EMEA Lead - Couriers

Department: Delivery

Location: Pakistan (Lahore)

Description

We are looking for a regional leader to own and scale courier delivery growth across EMEA markets, including Kazakhstan, Nigeria, Egypt, Pakistan, Indonesia, and others.
This is a high-impact leadership role at the intersection of business development, operations, product, and growth. You will be responsible not only for execution, but also for defining the direction of the business — building a scalable SMB+ segment through use cases (clients with 100–5,000 deliveries per month), shaping the go-to-market strategy, and driving sustainable growth across diverse markets through partnerships.
You will lead a team of 5+ people and work cross-functionally with Product, Marketing, Supply, and Operations teams to unlock the next stage of growth.

Key Responsibilities

Own regional strategy & growth

• Define and execute the growth strategy for courier delivery across EMEA.
• Identify and prioritize high-potential markets, segments, and verticals (SMB / SMB+).
• Drive expansion from early-stage growth to a structured, scalable business.

Build and scale SMB segment

• Develop and validate a value proposition for SMB clients (100–5,000 deliveries per month).
• Design scalable go-to-market models (sales-led, hybrid, partnerships).
• Own unit economics, pricing strategy, and monetization models.

Lead and develop a high-performing team

• Manage and grow a team of 5+ across multiple geographies.
• Set clear goals, build accountability, and develop strong local ownership.
• Hire and scale the team as the business grows.

Drive cross-functional alignment

• Act as the key interface between Business, Product, Marketing, and Supply teams.
• Align the product roadmap with real market needs (SMB tools, integrations, supply control).
• Partner with Supply teams to ensure reliable courier availability and quality.
• Work with Marketing on user and merchant acquisition strategies.

Own performance & operational excellence

• Build and maintain clear reporting systems and performance tracking.
• Monitor key metrics: growth, retention, unit economics, service quality.
• Drive continuous improvements in processes, efficiency, and scalability.

Generate insights & shape product direction

• Translate market signals into product requirements and strategic bets.
• Identify gaps and opportunities in customer experience, pricing, and operations.
• Lead high-impact initiatives from idea → validation → rollout.

Why this role is unique

• Own a large and diverse region with real business impact
• Build a new high-margin SMB+ segment from the ground up
• Work on a product that is already strong, with massive upside potential
• Operate at the intersection of strategy, operations, and product
• Have direct influence on how the business evolves globally
  
  

Qualifications

• 8–10 years of experience in consulting, tech, marketplaces, or high-growth environments
• Proven track record of owning and scaling business units or regions.
• Strong experience in marketplace dynamics (supply-demand balance is a plus).
• Experience working with SMB / mid-market clients.
• Demonstrated ability to lead cross-functional teams without direct authority.
• Strong analytical mindset and ability to make data-driven decisions.
• Experience in multi-market / emerging markets is a strong plus.

What makes you successful in this role

• You think in systems, not tasks.
• You are comfortable with ambiguity and building from scratch.
• You balance speed and structure.
• You can zoom out to strategy and dive into execution.
• You drive results while effectively aligning stakeholders.
  
  

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.