Folio Collector - CSR

Premier NX


Date: 6 hours ago
City: Lahore
Contract type: Full time
About the Role:

  • Collecting hotel room receipts after client check-out and reconciling room receipt charges against booking information.
  • Keeping all client and finance requirements organized and tracked appropriately.
  • Collaborating with clients and hotel partners to complete investigation of discrepancies, working with finance and operations teams to improve processes and create efficiencies.
  • Working efficiently to process high volumes of room receipts, managing electronic documents in Windows file folder system and web-based database.


Qualifications:

  • 1 to 2 years of customer service experience
  • Bachelor's degree preferred
  • Call center experience preferred
  • Exceptional customer service skills, strong written and verbal communication skills with keen attention to detail.
  • Ability to make judgment calls based on multiple variables and stay organized while interpreting different streams of information.
  • Ability to build productive relationships with clients, hotel partners and coworkers.
  • Comfortable working in Microsoft Office suite, with specific expertise in Microsoft Excel
  • Ability to work comfortably in a fast-paced environment and adapt quickly to changing situations, calmly manage conflicting priorities to ensure internal and external customer satisfaction.
  • Previous experience with a travel reservation system is considered an asset.


What We Offer

  • Market-competitive salary
  • Career growth opportunities
  • Learning & development programs
  • On-the-job training
  • Medical coverage (IPD)
  • Life insurance
  • Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  • Provident Fund
  • Employee Old Age Benefits (EOBI)
  • Employee engagement & wellness initiatives


Location: NASTP, Cantt, Lahore

Shift: EST Night

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Key Account Manager-Supply Chain

Daraz, Lahore
33 minutes ago
We are seeking an experienced and commercially driven Key Account Manager to join our Choice (consignment) business. The successful candidate will be responsible for accelerating seller and brand onboarding, expanding product assortment, and driving sustainable revenue growth. This role requires a strategic, relationship-oriented professional who can manage high-value seller accounts, identify growth opportunities, and execute commercial plans in a fast-paced,...

Sales & Marketing Manager — Remote (Night Shift, USD Salary)

DigiHyre, Lahore
4 days ago
About The RoleDigiHyre is recruiting a Sales & Marketing Manager for a US-based photography and videography company that serves clients booking professional shoots for major life events. You'll manage the company's sales and marketing pipeline — handling client enquiries, recommending the right service packages, and guiding customers from first contact through to a signed contract. This is a professional, consultative...

Student Recruitment Manager - Lahore

Navitas, Lahore
4 days ago
Student Recruitment Manager - Lahore About the roleNavitas is seeking a resourceful and growth-oriented Student Recruitment Manager to drive student recruitment growth for University Partnerships North America (UPNA) across the assigned region. The successful candidate will play a key role in achieving enrolment targets by building strong relationships with education agents, engaging prospective students, and delivering impactful recruitment initiatives. Working...