Folio Collector - CSR
Premier NX
Date: 2 weeks ago
City: Lahore
Contract type: Full time
About the Role:
Shift: EST Night
- Collecting hotel room receipts after client check-out and reconciling room receipt charges against booking information.
- Keeping all client and finance requirements organized and tracked appropriately.
- Collaborating with clients and hotel partners to complete investigation of discrepancies, working with finance and operations teams to improve processes and create efficiencies.
- Working efficiently to process high volumes of room receipts, managing electronic documents in Windows file folder system and web-based database.
- 1 to 2 years of customer service experience
- Bachelor's degree preferred
- Call center experience preferred
- Exceptional customer service skills, strong written and verbal communication skills with keen attention to detail.
- Ability to make judgment calls based on multiple variables and stay organized while interpreting different streams of information.
- Ability to build productive relationships with clients, hotel partners and coworkers.
- Comfortable working in Microsoft Office suite, with specific expertise in Microsoft Excel
- Ability to work comfortably in a fast-paced environment and adapt quickly to changing situations, calmly manage conflicting priorities to ensure internal and external customer satisfaction.
- Previous experience with a travel reservation system is considered an asset.
- Market-competitive salary
- Career growth opportunities
- Learning & development programs
- On-the-job training
- Medical coverage (IPD)
- Life insurance
- Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
- Provident Fund
- Employee Old Age Benefits (EOBI)
- Employee engagement & wellness initiatives
Shift: EST Night
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