Operations Analyst

Position Overview

We are looking for a highly organized, proactive, and detail-oriented Operations Manager to oversee the day-to-day back-office operations of a healthcare company. The role will be responsible for coordinating internal operational activities, managing inventory and logistics, liaising with shipping and external vendors, conducting online research, and preparing reports and presentations to support management decision-making.

Key Responsibilities

1. Back-Office Operations

• Manage and coordinate day-to-day back-office operational activities.
• Maintain organized records, documentation, trackers, and operational databases.
• Coordinate with internal departments to ensure smooth execution of operational requirements.
• Monitor pending tasks and follow up with relevant team members to ensure timely completion.
• Identify operational gaps and recommend improvements to processes and workflows.
• Assist management with day-to-day administrative and operational requirements.

2. Logistics & Shipping Coordination

• Coordinate logistics activities related to the movement of medical equipment, supplies, and other company materials.
• Liaise closely with the shipping/logistics department to track shipments and deliveries.
• Coordinate with suppliers, freight forwarders, couriers, and other logistics partners as required.
• Maintain shipment trackers and provide regular status updates.
• Follow up on delayed, missing, or incomplete shipments and coordinate resolution.
• Maintain proper documentation related to shipments, deliveries, and logistics activities.

3. Online Research & Information Gathering

• Conduct online research on healthcare, business, operational, market, supplier, and industry-related topics as requested.
• Gather, organize, and summarize information from reliable online sources.
• Research potential suppliers, products, services, vendors, and operational solutions.
• Prepare concise research summaries and findings for management review.
• Maintain organized records of research, sources, and relevant information.