Operations Intern
ChatPandas
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Key Responsibilities
- Maintain and update operational records and performance-related documentation.
- Assist in managing and maintaining Google Forms and Google Sheets for operational tracking and reporting.
- Support daily, weekly, and monthly reporting activities for different projects.
- Monitor and maintain schedule tracking to ensure proper operational alignment.
- Assist in tracking login hours and productivity reports for assigned projects.
- Support the team in preparing daily operational statistics and performance updates.
- Maintain accuracy and consistency of data across Excel sheets, Google Workspace, and internal reports.
- Assist with data collection, validation, and documentation for operational reviews.
- Work with operational tools and platforms such as CRM systems (Salesforce, Dialpad, Vonage, etc.) for reporting and tracking purposes.
- Coordinate with team members to gather required information and ensure timely completion of assigned tasks.
- Support the Operations team with ad-hoc reporting and administrative requirements.
- Good knowledge of Microsoft Excel and Google Workspace (Google Sheets, Forms, Docs).
- Strong attention to detail and ability to manage data accurately.
- Basic understanding of reporting and data analysis.
- Good communication and organizational skills.
- Ability to work independently and manage multiple tasks.
- Willingness to learn new tools and operational processes.
- Basic knowledge of CRM platforms.
- Experience with reporting, data management, or administrative tasks.
- Familiarity with contact center operations is a plus.
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