Operations Officer/Executive

ACE Money Transfer

Date: 2 weeks ago

City: Remote

Contract type: Full time

Remote

About Us:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Job TitleOperations Officer/Executive/Sr. ExecutiveDepartmentOperationsReporting ToAssistant Manager – Operations UnitCompany NameACE Money Transfer LocationACE Tower, GT Road, Kharian, Punjab. Employee TypeFull Time / Contractual

Key Responsibilities

Ensure payments are processed accurately and on time through API, FTP, and system logs
Make necessary changes to backend payments to help resolve customer issues
Handle payment cancellations and ensuring 0% error
Follow up properly on support tickets raised by the Customer Experience (CX) team
Help arrange and send proof of payment for chargeback cases
Check and follow up on emails regularly to resolve any pending tasks
Monitor recovery transactions and follow up to ensure they are completed on time
Work closely with other departments to solve any operational issues
Make sure to follow up on all open CX tickets within the given time (SLA)
Keep an eye on the system to catch any delays or problems in payment processing
Maintain and update the daily partner challenge report
Identify and fix any problems related to operations or payments before they grow
Ensure all processes follow the rules and regulatory standards
Prepare regular reports and highlight any pending or delayed issues
Work well with your team to keep operations running smoothly
Quickly report any risks or issues that could affect payment processing to the Operations Specialist
Any additional task given by the OPS Specialist or Department Manager
Make sure the department KPIs (Key Performance Indicators) are met

Qualifications:

Minimum Graduation with a minimum one year of Experince Fresher can also apply

ACE Money Transfer Profile: https://acemoneytransfer.applytojob.com/apply

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