Product Analyst

RepairDesk is an industry leading repair shop management software designed for single-store, multi-store, franchise, and mail-in repair businesses. The software is customizable to various industry verticals such as cell phone, computer, electronic repairs, and more. With 40+ integrations and modules, RepairDesk is available in 30+ languages, trusted by over 3,000 businesses worldwide.

Product Analyst will play a part in supporting the entire product development lifecycle, from initial requirements gathering to launch and post-release analysis. There will be close coordination with various teams, contribution to data-driven decisions, and helping ensure our products deliver exceptional value to our customers.

Product Development & Documentation

• Document product requirements, use cases, prototypes, and solutions with clarity and precision.


• Actively participate in requirements gathering, communicating effectively with internal and external stakeholders, including customers.


• Simplify complex business requirements into easily understandable terms for the team.


• Document and review Functional Specifications to ensure accuracy and completeness.


• Perform impact analysis for both new and existing features.


• Manage product-related issues by ensuring they are logged and tracked in JIRA and other relevant tools, including reviewing and logging improvements and monitoring bugs in JIRA Service Management.

Data Analysis & Product Insights

• Assist in setting up and reviewing data points to ensure accurate data collection for product analysis.


• Utilize product analytics tools, including Amplitude, to monitor success metrics, track user behavior, and assist in generating reports.


• Help create and maintain basic product insights dashboards in Amplitude and other tools as needed.


• Support the aggregation of usage data for recent feature releases, experiments, and various usage types, providing insights that inform the Product Roadmap.


• Conduct research and competitor analysis to source and generate ideas for the product backlog.


• Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth.


• Analyze users’ behavior through data and other tools, helping to communicate findings to stakeholders.

Cross-functional Collaboration & Support

• Coordinate closely with the product design team to ensure designs meet all requirements and provide a seamless customer experience.


• Participate in the QA cycle, working with the QA team to diagnose and remediate bugs and improvements.


• Assist the Customer Support team with inquiries and provide essential product-related knowledge.


• Deliver product updates and demos to customer support/success and sales teams.


• Collaborate with the Content and Marketing Teams on product updates and assist in aggregating resources for go-to-market communications for new features.


• Engage with and respond to customers on social and technology platforms.

Market Research & Insights

• Conduct research and competitor analysis to source and generate ideas for the product backlog.


• Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth.


• Set up and review data points, utilizing data analysis tools for monitoring success metrics and performing in-depth analysis.

Agile Participation & Communication

• Participate actively in all steps of the Agile Charter.


• Clearly communicate the status of tasks on the product roadmap and those currently in development.

Continuous Learning & Contribution

• Assist project and product stakeholders in decision-making by providing timely reporting and analytics.


• Keep yourself up-to-date on market trends, new technologies, relevant tools, and comprehensive product knowledge.


• Assume other related duties as assigned by the Assistant Product Manager (APM) or Product Manager (PM).

• Bachelor’s degree in Business, Data Science, Computer Science, Engineering, or a related field


• 6 Months to 1 year of experience in a Product Analyst, Business Analyst, Data Analyst, or similar role


• Experience with analytics tools (e.g., GA4, Mixpanel, Amplitude, Looker, Power BI, Tableau, etc.)


• Hands-on experience with AI-powered tools and platforms for analysis, automation, and rapid prototyping (e.g., Replit, Lovable, ChatGPT, Copilot, Claude, Notion AI, or similar tools)


• Ability to leverage AI tools for workflow automation, data analysis support, documentation, and experimentation


• Comfortable working in AI-augmented product environments and adopting emerging AI technologies


• Strong understanding of product metrics, experimentation, and the product lifecycle


• Strong analytical, critical thinking, and problem-solving skills


• Excellent communication and stakeholder management skills

Location: Gulberg III, Lahore

Monday to Friday (Onsite)

• Health Insurance (IPD)- Self, Spouse & Children


• Maternity & Paternity Benefits


• Provident Fund


• Paid Leaves (Casual, Medical & Annual)


• Profit/Stocks Sharing Plan (Tenured Employees)