Project Manager

Job Highlight

Lead HR service delivery projects that drive operational excellence, strengthen client partnerships and deliver high-quality, people-focused solutions in a dynamic international environment.

About The Project Office

Since 1999, UNOPS has been a committed partner in Pakistan, supporting the country’s progress toward the Sustainable Development Goals (SDGs). UNOPS focuses on delivering essential services, including strengthening health systems, expanding access to WASH facilities in remote areas, and improving infrastructure for schools and communities. We also support emergency response efforts, delivering critical medical supplies and essential services during times of crisis. Through close collaboration with the Government of Pakistan, development partners, donors, and UN agencies, UNOPS works to build resilient, sustainable communities. Leveraging expertise in project management, procurement, human resources, and infrastructure, we provide tailored solutions that enhance efficiency, reduce risk, and maximize development impact.

Role Purpose

The Project Manager (Transactional) is responsible for the effective delivery and daily management projects providing transactional HR services to UNOPS partners. The incumbent ensures that HR service delivery is timely, client-focused, compliant with organizational policies, and aligned with contractual commitments and UNOPS performance standards. Acting on behalf of the Project Board, the Project Manager oversees the successful delivery of project outputs within agreed tolerances of time, cost, scope, quality, risk and benefits.

Functions / Key Results Expected

• Project Delivery and Performance
• Develop, complete and update the project implementation plan.
• Implement the approved plan (including establishment of milestones) within tolerances set by the Project Board.
• Embed sustainability dimensions, including social and gender considerations, and environmental and economic aspects, into the project life span.
• Manage the delivery of HR services, ensuring timely, client-focused and compliant implementation, taking responsibility for overall progress and use of resources while initiating corrective action where necessary.
• Ensure that quality of work packages and deliverables comply with the quality requirements defined in the implementation plan.
• Collaborate with relevant technical teams to ensure project activities are aligned with applicable HR policies, procedures and organizational standards, where relevant.
• Liaise with external suppliers or account managers to ensure quality and timely delivery of outputs.
• Manage acceptance and delivery of work packages.
• Monitor project progress, control project variances (if any), and manage changes.
• Identify, anticipate and advise senior management and the project board on mitigating measures against project risks to ensure that benefits to partners and other stakeholders are maximized.
• Identify and report potential opportunities for UNOPS to the supervisor.
• Procedures
• Comply with the organization’s policies and standards, and ensure project information is kept updated in project management systems.
• Ensure HR-related project documentation, personnel records and operational processes are maintained in accordance with applicable organizational policies and confidentiality requirements.
• Be aware of applicable local laws and regulations, and ensure adherence. This includes international regulations and standards, where applicable, as well as technical standards.
• Prepare and adapt all relevant plans for approval by the project board, and manage baselines.
• Manage the reporting obligations defined in the implementation plan and legal agreements.
• Maintain project documentation in an orderly manner for accessibility and audit support when needed.
• Understand and apply the UNOPS financial rules and regulations. Be accountable for the use of delegation of authority (where applicable) and ensure compliance with relevant policies and standards of ethics.
• Provide a formal handover of the project to the closure manager when applicable.
• Support project audit activities, including planning, preparation and coordination during audits and follow-up on audit observations/ recommendations.
• Monitoring and Reporting
• Monitor key service delivery indicators and operational performance, identifying trends, bottlenecks and opportunities to improve efficiency and quality of HR service delivery.
• Include a results framework and M&E plan in the project implementation plan with clearly defined indicators and agreed targets, ensure regular monitoring and tracking of project results.
• Prepare and issue regular project and financial reports in accordance with partner and UNOPS requirements for reporting.
• Regularly review project status and evaluate performance criteria (scope, cost, schedule, and quality)
• Maintain diaries and progress reports as required by UNOPS standard operating procedures.
• Provide routine oversight and analysis of delivery data within the dashboard system.
• Ensure all project team members track and regularly update milestones and targets for the duration of the project life span.
• Stakeholder Engagement
• Develop stakeholder engagement strategies and plans. Actively engage stakeholders, take feedback, and adjust as necessary.
• Establish solid working relationships with the project board (executive, senior users and senior suppliers); clients; and key stakeholders.
• Enable formulation of project communication plans and monitor effectiveness of project communications.
• Coordinate stakeholder engagement and communication, ensuring effective timing and interdependency management of communications. Ensure stakeholders are aware of project activities, progress, and exceptions, and are in a position to accept handover outputs.
• Quality Assurance
• Work with internal stakeholders to ensure projects comply with audit requirements.
• Work with procurement/ purchasing personnel to ensure effective interface with suppliers’ quality systems.
• Coordinate quality reviews of project documents and deliverables.
• Provide quality control for management outputs (e.g. project documents, reports, etc).
• Knowledge Management and Innovation
• Create a learning environment for the project team, encourage knowledge sharing and training to contribute to longer-term capacity building.
• Contribute to the standardization and continuous improvement of transactional HR processes, templates and guidance documents.
• Actively interact with the wider HR and project management (PM) communities, share case studies, lessons learned and best practices.
• Stay abreast with latest updates and good practices of the profession, participate in training and learning activities for self to advance proficiency and competency.
• Ensure lessons learned are shared in a timely and appropriate manner.
• Provide feedback to corporate practice groups on policy and systems, when needed.
• Provide feedback to functional groups on policies and related guidance to support the continuous improvement of UNOPS policy framework.
• Personnel Management
• Organise and structure the project team, ensure clearly defined roles and responsibilities. Provide regular guidance and direction, as needed, and support the team in effectively performing their tasks.
• Lead and motivate the project management team, and manage performance.
• Ensure performance reviews are conducted fairly, accurately, and on time.
• Select, recruit, and train project teams as required, taking gender parity and diversity objectives into account.
• Ensure safety and security for all project personnel in compliance with the UN Department of Safety and Security (UNDSS) standards.
  
  

Education Requirements

Required

• Bachelor’s degree (or equivalent) in human resources, business administration or other related field with 4 years of relevant experience OR
• Master’s degree (or equivalent) in human resources, business administration or other related field with 2 years of relevant experience is required.
  
  

Desired

• A globally or nationally recognized professional certificate in Human Resource Management (HRM) is an asset.
• A globally recognized professional certificate (e.g. PRINCE2, PMI, etc) or membership in Project Management is desired.
  
  

Required

Experience Requirements

• Relevant experience is work in project management specific to HR processes or services, or experience in HR operations and/or business partnering.
• Experience in HR operations or HR service delivery is required.
• Experience in project planning and implementation is required.
• Experience managing multiple internal and external stakeholders is required.
• Experience leading or managing teams is required.
  
  

Desired

• Knowledge of project management software tools and applications is desired.
• Experience using automation, AI or data visualization tools to improve operational processes is desired.