Recovery Officer - PostEx

Our client PostEx is hiring a Recovery Officer in Lahore.

Monitor and follow up on outstanding receivables to ensure timely collection.
· Coordinate with merchants regarding pending invoices, payments, reconciliations, and account-related queries.
· Maintain close communication with the Sales Department to resolve customer concerns affecting collections.
· Liaise with the Accounts Department to reconcile customer ledgers, identify discrepancies, and ensure accurate financial records.
· Visit merchant offices, when required, to resolve collection issues, conduct reconciliations, and strengthen business relationships.
· Attend and resolve merchant queries related to invoices, payments, credit notes, debit notes, account statements, and outstanding balances.
· Prepare customer account reconciliations and obtain confirmation of balances.
· Ensure timely submission and tracking of supporting documents required for payment processing.
· Escalate overdue accounts and collection risks to management with appropriate recommendations.
· Maintain proper documentation of collection activities, customer communications, and visit reports.
· Assist in reducing the aging of receivables and improving collection efficiency.
· Prepare periodic reports on outstanding receivables, collection status, merchant visits, and recovery performance.
· Perform any other assignment as directed by management.

Following qualification or skill should be required:

• Bachelor degree (preferably in accounts or related subject).
• Strong communication skills.
• Expert in Microsoft excel.
• 3-4 year experience (preferably in recovery)