Senior Business Analyst, UI/UX Design- Global Transaction Banking
Mashreq
Date: 1 day ago
City: Remote
Contract type: Full time
Remote
Job Purpose
The primary objective of this role is to support the development of a competitive suite of Corporate Digital Channels offerings, focusing on high-quality deliverables supporting revenue growth and attractive returns for the Bank. This role encompasses to support end to end development, testing and rolling out of Corporate Banking web channels - Mashreq NEO CORP portal, Mobile applications, H2H solutions, APIs, SWIFTnet, and third-party platforms.
Key Responsibilities
• Channels Development Support – Collaborate with the Channels, Product, technology and CX teams for Digital Channel development and enhancements. Define scope through a comprehensive Business Requirements Document (BRD), provide ongoing feedback during system development and testing, and assist in creating test cases, operating procedures, and product implementation guides.
• Channels Commercialization– Implement a ‘Go to Market’ plan for channel capabilities, including market rollout, volume goals, client targeting, marketing materials, and sales training. Track adoption and engage with client-facing teams to meet targets, and support key client engagements to drive adoption.
• Market Analysis – Continuously monitor the market landscape to stay abreast of regulatory changes, trends, client needs, and competitor activity, including fintech and alternative providers. Collect insights through market analysis, client feedback, industry research, and collaboration with internal and external stakeholders.
• Innovation – Identify new innovation opportunities and enhancements in the channels, based on client needs, regulatory shifts, and market feedback. Develop a pipeline of ideas, assess their commercial potential, and prepare investment proposals to secure internal support.
• Channel Optimization – Continuously seek improvements in client experience and Channel performance by collaborating with Operations, Service, Technology, Risk, and Compliance teams. Regularly assess pricing, market positioning, and performance metrics to optimize revenue and growth, and phase out underperforming products.
• Adhere to Product Governance & Compliance – Ensure compliance with Product Program Guidelines (PPG) and all relevant regulatory and bank policies. Regularly review product risk profiles, monitor regulatory changes, and communicate any updates to GTB Management
Knowledge, Skills and Experience
• 5-10 years digital product management experience in your product area or associated functions
• Good understanding of local market and products
• Track record developing and successfully commercializing new products
• Experience in agile product and technology development approaches
• Strong people management skills
• Strong analytical and data rationale mindset
• Strong communication and interpersonal influencing ability
The primary objective of this role is to support the development of a competitive suite of Corporate Digital Channels offerings, focusing on high-quality deliverables supporting revenue growth and attractive returns for the Bank. This role encompasses to support end to end development, testing and rolling out of Corporate Banking web channels - Mashreq NEO CORP portal, Mobile applications, H2H solutions, APIs, SWIFTnet, and third-party platforms.
Key Responsibilities
• Channels Development Support – Collaborate with the Channels, Product, technology and CX teams for Digital Channel development and enhancements. Define scope through a comprehensive Business Requirements Document (BRD), provide ongoing feedback during system development and testing, and assist in creating test cases, operating procedures, and product implementation guides.
• Channels Commercialization– Implement a ‘Go to Market’ plan for channel capabilities, including market rollout, volume goals, client targeting, marketing materials, and sales training. Track adoption and engage with client-facing teams to meet targets, and support key client engagements to drive adoption.
• Market Analysis – Continuously monitor the market landscape to stay abreast of regulatory changes, trends, client needs, and competitor activity, including fintech and alternative providers. Collect insights through market analysis, client feedback, industry research, and collaboration with internal and external stakeholders.
• Innovation – Identify new innovation opportunities and enhancements in the channels, based on client needs, regulatory shifts, and market feedback. Develop a pipeline of ideas, assess their commercial potential, and prepare investment proposals to secure internal support.
• Channel Optimization – Continuously seek improvements in client experience and Channel performance by collaborating with Operations, Service, Technology, Risk, and Compliance teams. Regularly assess pricing, market positioning, and performance metrics to optimize revenue and growth, and phase out underperforming products.
• Adhere to Product Governance & Compliance – Ensure compliance with Product Program Guidelines (PPG) and all relevant regulatory and bank policies. Regularly review product risk profiles, monitor regulatory changes, and communicate any updates to GTB Management
Knowledge, Skills and Experience
• 5-10 years digital product management experience in your product area or associated functions
• Good understanding of local market and products
• Track record developing and successfully commercializing new products
• Experience in agile product and technology development approaches
• Strong people management skills
• Strong analytical and data rationale mindset
• Strong communication and interpersonal influencing ability
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