Senior Manager — Order Management

Location: Islamabad, Pakistan

Employment Type: Full-time/Contractual

Timings: 6pm - 2am (Night shift)

About Nysonian

Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.

Our Fast-Growing Portfolio Includes

• NOBL Travel — redefining modern travel with design, durability, and performance
• FLO Pilates — bringing Pilates into homes and wardrobes globally
  
  

With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

About The Role

We are looking for a Senior Manager — Order Management to own and scale our end-to-end fulfilment engine across D2C and B2B operations in the US, Canada, Australia, EU, UK, and GCC markets. Each region is served through dedicated in-country 3PL partners and regional carrier networks; this role runs those networks in parallel and holds them to a common operating standard.

This is a high-ownership role responsible for delivering on-time, in-full orders to customers and trade partners, optimising shipping performance, and driving efficiency across every step from order capture to last-mile delivery. The successful candidate will be a hands-on operator who can balance day-to-day execution with structural process improvement; managing 3PL partners, carrier relationships, returns flows, claims, marketplace fulfilment, and a team focused on hitting tight SLAs across multiple time zones.

What You Will Do

• Own end-to-end fulfilment operations for D2C, B2B, and marketplace channels across global markets, ensuring on-time dispatch, delivery SLA adherence, and zero order aging beyond defined thresholds.
• Manage regional carrier, shipping-line, and 3PL relationships across the US, Canada, UK, EU, Australia, and GCC, including SLA negotiations, performance reviews, capacity planning, and cost optimisation.
• Drive operational efficiency by monitoring order-to-fulfilment timelines, identifying bottlenecks across picking, packing, dispatch, and delivery, and leading continuous improvement and automation initiatives.
• Track and optimise carrier performance through label-to-delivery analytics, transit-time monitoring, claims management, recovery tracking, and corrective action planning for underperforming lanes.
• Own fulfilment and warehouse KPIs including OTIF, dispatch SLA, pick accuracy, inventory accuracy, returns turnaround, and overall cost-to-serve performance.
• Lead reverse logistics and returns operations, including RTO reduction strategies, refund SLA management, return grading workflows, and collaboration with CX and Finance on returns-related impact analysis.
• Manage B2B retailer fulfilment and marketplace operations, including EDI integrations, ASN compliance, routing-guide adherence, inbound marketplace shipments, and platform health metrics across Amazon, Walmart, Noon, eBay, and regional marketplaces.
• Oversee peak-season operational readiness for major promotional events by securing carrier capacity, aligning warehouse staffing, stress-testing systems, and leading live operational war-room management.
• Act as the operations-side owner for OMS, WMS, TMS, carrier APIs, and fulfilment systems while leading cross-functional stakeholder collaboration, budget management, and development of high-performing regional operations teams.
  
  

Who You Are

• 8+ years of experience in order management, fulfilment, or supply chain operations, including at least 3 years in a people leadership role managing regional or cross-functional teams.
• Proven success operating large-scale D2C and B2B fulfilment environments across multiple international markets through in-country 3PL and carrier networks.
• Strong hands-on experience managing global and regional shipping carriers and 3PL partners, including SLA management, carrier negotiations, claims recovery, and performance optimisation.
• Deep operational knowledge of marketplace fulfilment ecosystems such as Amazon FBA/MCF/Seller Flex, Noon, and other regional platforms, including compliance and account-health management.
• Solid understanding of B2B wholesale operations, including EDI workflows, retailer compliance standards, routing guides, ASN processes, and chargeback prevention.
• Advanced command of fulfilment KPIs, SLA design, operational reporting, OMS/WMS/TMS platforms, carrier integrations, and data-driven root-cause analysis to improve operational efficiency.
• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or a related field preferred; Lean Six Sigma, APICS, or experience managing GCC COD/RTO operations and peak-season fulfilment events is highly desirable.
  
  

Why You’ll Love Working at Nysonian

• Collaborate with high-performing teams across fast-growing global brands
• Meaningful opportunities for growth, ownership, and impact
• A culture built on accountability, transparency, and execution
• Competitive compensation, benefits, and wellness-focused perks
• Opportunity to design and own internal automation systems
• Be part of a company building global lifestyle brands at scale
• Work with high-performing, no-ego teams across multiple countries
• Operate in a fast-paced environment where ownership is real
• Help shape products and experiences used by millions worldwide
  
  

Our Commitment

Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.