Senior Manager - Pricing Platform
Mashreq
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
- Responsible to manage and lead the production support & delivery for the Loyalty & Pricing applications.
- Responsible to manage and lead the production support & delivery for customer experience applications such as chatbot, IVR.
- Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls.
- Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty & Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties.
- The major responsibilities include requirement gathering, requirement analysis, functional specifications and review, test scope identification, test case review, UAT support, product walkthrough and change implementation.
- Other responsibilities include Interaction with Business Users, Vendors and Technology Stakeholders, Vendor Management Software Quality Assurance, Monthly service reporting, Periodic Status Update and People management including guiding and mentoring the team and delivering unique service by providing high quality of support.
- Guide the team members on managing day to day operations and provide them assistance to clear the blockers they face.
- Document the learnings and conduct knowledge sharing sessions.
- Be open to accept new applications responsibility and to work on newer roles, learn required tech skills.
- Responsible to manage and lead the production support & delivery for customer experience applications such as chatbot, IVR.
- Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls.
- Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty & Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties.
- The major responsibilities include requirement gathering, requirement analysis, functional specifications and review, test scope identification, test case review, UAT support, product walkthrough and change implementation.
- Other responsibilities include Interaction with Business Users, Vendors and Technology Stakeholders, Vendor Management Software Quality Assurance, Monthly service reporting, Periodic Status Update and People management including guiding and mentoring the team and delivering unique service by providing high quality of support.
- Guide the team members on managing day to day operations and provide them assistance to clear the blockers they face.
- Document the learnings and conduct knowledge sharing sessions.
- Be open to accept new applications responsibility and to work on newer roles, learn required tech skills.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Android Developer
OneScreen,
Remote
1 day ago
OneScreen is on a mission to revolutionize educational technology with a range of hardware and software solutions. We have experienced rapid growth in the last few years and are on the verge of expanding our product lines and exploring opportunities in new markets. OneScreen collaborates with various partners to provide customers with seamless and robust solutions.Job Description:OneScreen is seeking a...
FE Closer (BDS)
Prime BPO 2,
Remote
2 days ago
PRIME BPO is looking for a confident and experienced FE Closer (BDS) to close Final Expense sales for our growing team.RawalpindiSalesOn-siteJob OverviewApplicant LevelSeniorJob TimingsFull-Time Night Shift (10hrs)GenderAnyLast Date to ApplyAugust 22, 2026PRIME BPO is Hiring – Business Development Specialist (FE Closer) On Site | Night Shift | RawalpindiPRIME BPO is looking for a confident and experienced FE Closer (BDS) toclose...
Junior Retention Associate-UPO
Daraz,
Remote
4 days ago
Responsible for the merchant operations of Daraz coins and games programLead end-to-end management of key strategic initiatives that aim to increase merchant engagement and stickinessMonitor performance metrics, identify trends, and develop tangible actions to drive higher levels of merchant growth objectives.Job RequirementsAt least 1 year of experience in e-Commerce or tech industry, bonus if experienced with Merchant Operations scopesStrong sense...
