Senior Manager/Head of Operations – Lahore

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.

We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It’s working — Consumer Reports named us the top-rated mobile carrier two years in a row.*

Build. Lead. Make Things Happen.

US Mobile is looking for a Head of Operations for Lahore who loves ownership, thrives in fast-paced environments, and can be the glue that keeps teams, projects, and people moving in the right direction.

This isn't your typical operations role.

You'll be the on-ground leader for one of our largest offices, representing leadership, driving accountability, solving problems before they become problems, and helping create a workplace where people can do their best work.

If you're someone who naturally steps up, gets things done, and enjoys building high-performing teams, we'd love to talk.

What You'll Be Doing

Run the Lahore Office

• Act as the primary leadership representative for the Lahore office.
• Ensure day-to-day operations run smoothly across teams.
• Create an environment where teams can perform at their best.
  
  
  

Drive Execution

• Keep key initiatives, projects, and action items moving.
• Coordinate across departments and ensure follow-through.
• Identify roadblocks early and help remove them quickly.
  
  
  

Be the Leadership Bridge

• Act as the eyes and ears of senior leadership on the ground.
• Surface risks, opportunities, and employee feedback.
• Help translate strategy into execution.
  
  
  

Lead People

• Support managers, team leads, and employees.
• Foster a culture of accountability, ownership, and collaboration.
• Help maintain high levels of employee engagement and morale.
  
  
  

Own the Details

• Oversee facilities, vendors, workplace operations and office administration.
• Ensure the office experience reflects US Mobile's culture and standards.
  
  
  

Interested?

Apply and tell us why you're the person we should trust with one of our most important offices.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What We're Looking For

• 5+ years of experience in Operations, General Management, People Operations, Project Management, or similar roles.
• Strong leadership presence and communication skills.
• Naturally organized and highly dependable.
• Comfortable working across multiple teams and priorities.
• Able to make decisions, solve problems, and drive outcomes.
• Startup, technology, or customer operations experience is a plus.
  
  
  

What US Mobile Offers

• Market-competitive salary ranging from PKR 450K to 850K
• Comprehensive Health Coverage
• Meal and Transport Allowance
• Fast-growing, high-impact environment
• Vibrant Startup Culture
• A place where great ideas get executed, not buried in meetings