Service Desk Engineer

About Mobiz

Mobiz is a global technology services leader, Microsoft-aligned managed services and cloud solutions provider, empowering mid-market and enterprise organizations across North America and the Middle East. We deliver end-to-end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation services—driving resilience, innovation, and measurable business impact at scale.

With a Solutions Partner designation and active pursuit of Azure Expert MSP status, Mobiz combines the agility of a boutique consultancy with the delivery rigor of a tier-1 integrator. Our NOC and SOC teams operate as the always-on backbone of client environments, monitoring thousands of endpoints, network nodes, and cloud workloads around the clock.

What Can You Expect?

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You’ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.

Who Are We Looking For?

We are seeking a motivated Service Desk Engineer with a focus on Helpdesk, Windows Server, and Microsoft 365 (O365) services. The ideal candidate will assist in customer support and monitoring, troubleshooting resources, providing first-line technical support to end-users.

Key Responsibilities

• Serve as the first point of contact for end users seeking technical assistance via phone, email, and ticketing system.
• Provide first-line support for hardware, software, and network issues in Windows and/or macOS environments.
• Log, track, and manage incidents and requests using the service desk ticketing system (ServiceNow).
• Assist with account management, including password resets, user provisioning, and permission changes (e.g., Active Directory, Microsoft 365).
• Troubleshoot basic networking issues (Wi-Fi, VPN, IP/DNS).
• Install, configure, and support desktop/laptop hardware, printers, and peripherals.
• Escalate complex issues to appropriate teams while maintaining ownership until resolution.
• Document solutions and contribute to the knowledge base.
• Support onboarding and offboarding processes for users.
• Ensure excellent customer service and follow-up on unresolved issues.
• Document procedures, configurations, and troubleshooting steps for internal knowledge base.
  
  

Candidate Profile: Requirements & Preferred Qualifications

Required Qualifications

• Bachelor’s degree in IT, Computer Science
• Minimum 2 year of hands-on experience in helpdesk related roles.
• Basic understanding of Windows OS, Microsoft 365, and common productivity tools.
• Familiarity with Azure Virtual Desktop (AVD) fundamentals and user profile management is a plus.
• Knowledge of Microsoft 365 applications and basic configuration tasks (e.g., mailbox setup, Teams policies, SharePoint site permissions).
• Understanding of user identity and group management in Active Directory and Azure AD.
• Basic PowerShell scripting skills for automation and administration tasks is a plus.
• Microsoft certifications (e.g. AZ-900, SC-200, AZ-104).
  
  

Core Technical Skill Set

• Some experience in an IT support or customer service role
• Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, AnyDesk, Zoho).
• Strong English communication and interpersonal skills.
• Problem-solving mindset and a willingness to learn.
• Ability to prioritize tasks and manage time effectively.
  
  

Core Competencies (Power Skills)

• Customer Service Excellence
• Communication
• Problem Solving & Troubleshooting
• Ownership & Accountability
• Time & Priority Management
• Collaboration & Teamwork
• Adaptability & Continuous Learning
• Attention to Detail
• Critical Thinking
• Customer-Focused Incident Management
  
  

What We Offer

• A team of bright, hard-working, and innovative people that will contribute to your growth.
• Competitive Salary and comprehensive benefits plan.
• A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.
  
  

Other

This is a full-time, on-site position based in Karachi, Pakistan.

Equal Opportunity & Diversity Commitment

At Mobiz, we believe that diverse perspectives, experiences, and backgrounds strengthen our organization and drive innovation. We are committed to fostering an inclusive workplace where all employees are valued, respected, and empowered to succeed. As an equal opportunity employer, we make employment decisions based on qualifications, merit, and business needs, without regard to race, gender, age, religion, disability, national origin, or any other protected characteristic.

What Happens Next?

Thank you for your interest in becoming part of Mobiz. We are committed to attracting exceptional talent and building a team that drives innovation, excellence, and meaningful impact. Every application is reviewed with care and consideration. If your experience and qualifications are a match for the role, a member of our team will connect with you regarding the next stage of the hiring process.

We appreciate your interest in joining Mobiz and wish you success in your career endeavors.