Service Desk SME
Tata Consultancy Services
Date: 2 weeks ago
City: Hyderabad
Contract type: Full time
Service Desk SME
"Floor Support
Call Audits
Take Supervisor Calls
Managing performance of the team
KB article review
Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Shift-left, FCR and FLR improvement
Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc. "
Location Hyderabad Job Function IT INFRASTRUCTURE SERVICES Role Analyst Job Id 418129 Desired Skills Service Desk Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING
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