Service Desk SME

Tata Consultancy Services

Date: 2 weeks ago

City: Hyderabad

Contract type: Full time

Service Desk SME

"Floor Support

Call Audits

Take Supervisor Calls

Managing performance of the team

KB article review

Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

Shift-left, FCR and FLR improvement

Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc. "

Location Hyderabad Job Function IT INFRASTRUCTURE SERVICES Role Analyst Job Id 418129 Desired Skills Service Desk Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING

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