Service Support Senior Coordinator

Job Description

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Service Contract loading and tracking on oracle.
• Managing invoices and on time submission to all customers.
• AR follow-ups on payments.
• Invoice reporting for tax filing.
• OPF and EPR creation for Internal and external suppliers.
• Shipment handling for all service Spares orders.
• Issuance of SR and CE assigning.
• Handling DPG warranty and ASP performance TAT.
• Handling spares inventory movement and replenishment.
• Handling warranty cases for 3 phase, thermal and monitoring items.
• Handling of repair cases for rectifier warranty.
  
  

Qualifications

Required/ Minimum Qualifications:

• Bachelor's Degree at minimum with at least 5-7 years' experience.
• Excellent written and oral communication skills
• Language skills: English
• Work experience on oracle
  
  

Personal Skills

• Can perform work Independently.
• Strong willingness and availability to navigate through internal processes.
• Good relationship building and management skills with the ability to foster long-term relationships with internal and external customers.
• Pro-activeness with positive team spirit.
• Self- motivated.
• Time management skills.
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.