Team Lead PUD
DHL Express
Date: 8 hours ago
City: Faisalabad
Contract type: Full time
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Lead Pickup & Delivery operations by monitoring courier performance, ensuring on-time pickups, Right Day Delivery (RDD), and compliance with DHL service standards.
- Coordinate with Customer Service, Commercial, Finance, and Operations teams to resolve shipment exceptions, delivery issues, export-related concerns, and customer service incidents.
- Drive operational excellence through route optimization, performance monitoring, GEMBA activities, and continuous process improvement initiatives.
- Ensure compliance with DHL policies, GSOP requirements, SOPs, and HSE standards while maintaining accurate shipment visibility, scanning compliance, and operational reporting.
- Support departmental and revenue targets by maximizing pickup opportunities, improving service quality, coaching couriers, and proactively addressing operational challenges.
- Bachelor Degree (or equivalent) with at least 1-3 years of relevant experience.
- Good knowledge of software/technical skills (MS Office, CRMs).
- Good Interpersonal Time Management & People Management skills.
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