Telesales Manager
DHL Express
Date: 2 weeks ago
City: Karachi
Contract type: Full time
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Lead and manage the Telesales team to achieve sales, revenue, and customer acquisition targets.
- Drive new business development and growth within existing customer portfolios.
- Monitor sales pipeline activity and ensure effective follow-up on opportunities.
- Implement sales initiatives and campaigns to maximize revenue generation.
- Coach, motivate, and develop team members to improve sales performance and productivity.
- Conduct regular performance reviews and provide ongoing feedback and guidance.
- Ensure effective utilization of sales tools, systems, and CRM platforms.
- Monitor sales activity, call quality, and customer engagement standards.
- Identify opportunities to improve sales effectiveness, efficiency, and customer experience.
- Ensure achievement of call targets, pipeline management, and customer contact strategies.
- Manage resource allocation and workload distribution to optimize team performance.
- Build and maintain strong relationships with internal stakeholders and customers.
- Monitor sales performance through KPIs and take corrective actions where required.
- Drive compliance with DHL sales processes, policies, and global sales standards.
- Support employee development through coaching, training, and succession planning.
- Foster a high-performance culture focused on results, accountability, and continuous improvement.
- Bachelor's degree or equivalent qualification.
- 5-8 years of sales experience, preferably in B2B sales, telesales, logistics, or express transportation.
- Previous experience leading and developing sales teams.
- Strong sales, negotiation, and customer relationship management skills.
- Excellent verbal and written communication skills.
- Strong coaching, leadership, and people management capabilities.
- Proven ability to achieve sales targets and drive business growth.
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
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