Account Growth Manager, IgniteTech (Remote) - $100,000/year USD

Are you tired of your customer success team constantly playing defense? 70% of CS time is still spent on reactive problem-solving and manual reporting, which is low-leverage work that fails to drive real retention or revenue impact. Despite the rise of AI, most companies are still guessing at customer health, firefighting churn signals too late, and hoping that vague check-ins will turn into renewals or expansions.

IgniteTech is different. We’ve built a customer success motion where AI does the grunt work—scanning for adoption gaps, surfacing churn signals, forecasting renewals, and spotting upsell opportunities. That frees you up to do what actually moves the needle: crafting sharp, AI-backed success plans, steering exec-level conversations, and driving strategic growth. You’ll be the tip of the spear in a model that treats AI as a co-pilot for every customer move.

This isn’t a traditional CS role. You won’t be juggling 50 accounts or sending polite nudges hoping someone reads them. You’ll own a portfolio of high-value customers and use AI insights to run C-level strategy sessions, predictive churn interventions, and well-timed expansion plays backed by cold, hard data. If you're looking for a job that feels like relationship babysitting or “QBR theater,” this isn’t it. We want someone who leads with intelligence and isn’t afraid to push for value.

You’ll be joining a team that acts more like a strategic growth engine than a support desk. Your performance will be measured by real outcomes: retention, expansion, advocacy. If you want to future-proof your skills, work closely with AI tools that are reshaping the industry, and operate at the intersection of data, strategy, and executive influence, then we want to hear from you.

What You Will Be Doing

• Using AI insights to develop and implement data-backed customer success plans that drive retention, adoption, and expansion
• Leading strategic discussions with senior stakeholders, ensuring IgniteTech’s AI-powered solutions align with their business goals and priorities
• Identifying and executing AI-driven upsell and cross-sell opportunities, directly impacting account revenue and customer lifetime value
  
  

What You Won’t Be Doing

• Acquiring new customers
• Handling technical support tickets
• Product development
  
  

Account Growth Manager Key Responsibilities

• Increase customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities
  
  

Basic Requirements

• At least 5 years of customer success experience in the B2B software industry
• Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)
  
  

About IgniteTech

If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.

A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.

We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5594-PK-Rawalpin-AccountGrowthM