Account / Product Specialist

Job Description

We are seeking a dedicated and detail-oriented Account/Product Specialist to join our dynamic team on-site. The ideal candidate will have a strong background in business analysis and account handling, with excellent communication skills and the ability to manage multiple tasks effectively. This role is crucial for ensuring the smooth execution of projects and maintaining strong client relationships.

Responsibilities

• Analyse business problems to develop and maintain project plans.
• Address client queries effectively, ensuring timely responses.
• Participate in daily and weekly meetings with internal stakeholders and clients, ensuring all parties are aligned and up-to-date.
• Play an active role in requirements elicitation, documentation, stakeholder coordination, implementation, and communication with both internal teams and clients.
• Act as a liaison between clients, business owners, implementation, and development teams to ensure clear and efficient communication of requirements.
• Collaborate with the support team and other stakeholders to resolve issues promptly.
• Recommend improvements to methodologies and processes for enhanced efficiency.
  
  

Requirements

• 3-5 years of experience as a Business Analyst or in Account Handling/Technical Support.
• Excellent written and verbal communication skills.
• Excellent understanding of the technical fundamentals of the web-based applications.
• Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
• Knowledge in HL7 (V3 preferred), XML, and web services.
• Experience working with enterprise systems such as Jboss and WebLogic.
• Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
• Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
• Strong analytical and critical thinking skills, with the ability to understand complex documentation.
• Strong problem-solving abilities, with the capability to read and interpret documents accurately.
• Effective time management skills to prioritize tasks and meet deadlines.
• Bachelor’s degree in Computer Science (CS).
  
  

Shift Timings: Afternoon Shift, Evening Shift

Role Code: #ST25Q1AS