Affluent Segment Customer Value Proposition Manager

Job Summary

This role is responsible for executing strategies, optimizing client portfolios, and driving engagement to ensure profitability and revenue generation

Key Responsibilities

• Support General Manager Affluent Segment in the execution of the functional strategy and agenda across the segment.
• Provide reports to General Manager Affluent Segment and to Hub Managers on the budgets and forecasts on a regular basis.
• Maintain close relationships with all members of the Regional Teams and with the other units of Wealth and Retail Banking.
• Ensure consistent portfolio health through client optimization and service delivery on client propositions as per budget benchmarks.
• Embedding of Customer Value Proposition (CVP) and definition of acceptable client delivery standards for both Priority and Premium Segment.
• Execute global standard Client Optimization strategies to deliver Client & Segment level profitability.
• Optimize fees and charges to enhance portfolio profitability, whilst creating value for clients.
• Define clear client engagement (Priority and Premium Banking) and communication strategies to ensure brand loyalty and top-of-mind.
• Design and roll out campaigns to deliver effective strategies and propositions, relevant to the target client segments.
• Create opportunities to enable acquisition led leads generation opportunities for the Priority RMs as well as deliver effective strategies to deepen, retain and win back existing relationships.
  
  

Skills And Experience

• Strategic Planning and Execution
• Client Portfolio Management
• Financial Analysis
• Customer Value Proposition (CVP) Development:
• Campaign Management:
• Client Optimization Strategies
• Data Analysis and Reporting
• Excellent verbal and written communication skills
• Problem-Solving Skills
• Innovation and Creativity
• Client-Centricity
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.