AIOps Manager
Teradata
Date: 2 weeks ago
City: Islamabad
Contract type: Full time
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What You’ll Do
We’re hiring an engineer with experience in a broad range of software and systems skills, including Managed Services, IT, Database, and Testing Management. Your main responsibilities will include software development, maintenance, support, and quality assurance.
Education / Experience Requirements:
5+ years of Service Architecture, Engineering, DevOps, and Automation of large-scale enterprise systems on both on-premises and in Cloud environments.
Strong understanding of ITIL processes, enterprise services management, systems, architecture, and processes needed to develop solutions and design approaches.
Good knowledge of web technologies like JavaScript, HTML, REST API, Angular, SaaS, virtualization, CI/CD, and DevOps.
Experience in using scripting languages to create integrations and end-to-end solutions.
Demonstrated willingness to learn new architecture, services, technologies, and tools and proven ability to quickly ramp-up, and a proven record of applying these newly learned skills to create solutions.
Must create and maintain professional-grade architecture artifacts to include system designs and operations documentation suitable for enterprise and Stakeholder review.
Possess persuasive communication and collaboration skills needed to gain team consensus (to include Stakeholder expectation management skills).
Strong understanding of, or experience with, software coding and customization on ServiceNow including, but not limited to; screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development.
Must have excellent problem-solving, project planning, and delivery execution skills.
Able to operate in a fast-paced, uniquely innovative, and challenging environment with a focus on architecture, automation, modernization, and solution design.
Proven ability to take ownership and delivery of architecture design projects in a results-oriented, enterprise-wide work environment.
What You’ll Bring
Ownership of key, forward-looking automation and modernization projects supporting enterprise goals and improving the customer experience.
Identify key considerations and capabilities for automation and modernization requirements and create designs resulting in solution delivery.
Research and document requirements needed to develop designs within “as-a-Service" models and other existing architecture, creating innovative automated solutions.
Support and guide development teams as they implement developed architecture and deliver end-to-end solutions.
Document architecture approaches and solutions (flow charts, layouts, diagrams, charts, testing, etc.) suitable for Stakeholder and development teams.
Collaborate with the Architecture Team on the proposed solutions and approaches.
Define and implement the best possible solutions within current systems and environments.
Support development teams through all lifecycles of development as it pertains to the architecture, approach, and design of the developed architecture.
Integrate ServiceNow with leading Resolution AI platforms such as Ascendo Resolve AI to leverage AI capabilities for accelerating time to resolution and improving other important support metrics.
Develop and implement AI-driven solutions to enhance the efficiency and effectiveness of support personnel by providing recommendations based on case data and historical resolutions.
Technical Skills:
Maintain an up-to-date ITIL and other relevant certifications.
Working knowledge of enterprise services, integration technologies, data management, security process (Thycotic Secret Server a plus), testing approaches, ITIL SaaS (e.g., ServiceNow), and virtualization technologies.
Highly proficient in MS Office tools.
Scripting or coding experience in multiple tools or technologies.
SDLC management or System Engineering Process experience.
Required Qualifications and Skills:
Bachelor’s degree in computer science or a strongly related field.
10+ years of experience in an IT role.
5+ years of project requirements, design, delivery, and testing experience.
5+ years demonstrated experience with Customer and Stakeholder communications.
Preferred Qualifications and Skills:
Master’s degree in computer science.
Professional consulting experience with customers or clients.
Strong working knowledge of the ServiceNow design and Integration Hub.
Test Organization management experience.
#LI-NM1
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What You’ll Do
We’re hiring an engineer with experience in a broad range of software and systems skills, including Managed Services, IT, Database, and Testing Management. Your main responsibilities will include software development, maintenance, support, and quality assurance.
Education / Experience Requirements:
5+ years of Service Architecture, Engineering, DevOps, and Automation of large-scale enterprise systems on both on-premises and in Cloud environments.
Strong understanding of ITIL processes, enterprise services management, systems, architecture, and processes needed to develop solutions and design approaches.
Good knowledge of web technologies like JavaScript, HTML, REST API, Angular, SaaS, virtualization, CI/CD, and DevOps.
Experience in using scripting languages to create integrations and end-to-end solutions.
Demonstrated willingness to learn new architecture, services, technologies, and tools and proven ability to quickly ramp-up, and a proven record of applying these newly learned skills to create solutions.
Must create and maintain professional-grade architecture artifacts to include system designs and operations documentation suitable for enterprise and Stakeholder review.
Possess persuasive communication and collaboration skills needed to gain team consensus (to include Stakeholder expectation management skills).
Strong understanding of, or experience with, software coding and customization on ServiceNow including, but not limited to; screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development.
Must have excellent problem-solving, project planning, and delivery execution skills.
Able to operate in a fast-paced, uniquely innovative, and challenging environment with a focus on architecture, automation, modernization, and solution design.
Proven ability to take ownership and delivery of architecture design projects in a results-oriented, enterprise-wide work environment.
What You’ll Bring
Ownership of key, forward-looking automation and modernization projects supporting enterprise goals and improving the customer experience.
Identify key considerations and capabilities for automation and modernization requirements and create designs resulting in solution delivery.
Research and document requirements needed to develop designs within “as-a-Service" models and other existing architecture, creating innovative automated solutions.
Support and guide development teams as they implement developed architecture and deliver end-to-end solutions.
Document architecture approaches and solutions (flow charts, layouts, diagrams, charts, testing, etc.) suitable for Stakeholder and development teams.
Collaborate with the Architecture Team on the proposed solutions and approaches.
Define and implement the best possible solutions within current systems and environments.
Support development teams through all lifecycles of development as it pertains to the architecture, approach, and design of the developed architecture.
Integrate ServiceNow with leading Resolution AI platforms such as Ascendo Resolve AI to leverage AI capabilities for accelerating time to resolution and improving other important support metrics.
Develop and implement AI-driven solutions to enhance the efficiency and effectiveness of support personnel by providing recommendations based on case data and historical resolutions.
Technical Skills:
Maintain an up-to-date ITIL and other relevant certifications.
Working knowledge of enterprise services, integration technologies, data management, security process (Thycotic Secret Server a plus), testing approaches, ITIL SaaS (e.g., ServiceNow), and virtualization technologies.
Highly proficient in MS Office tools.
Scripting or coding experience in multiple tools or technologies.
SDLC management or System Engineering Process experience.
Required Qualifications and Skills:
Bachelor’s degree in computer science or a strongly related field.
10+ years of experience in an IT role.
5+ years of project requirements, design, delivery, and testing experience.
5+ years demonstrated experience with Customer and Stakeholder communications.
Preferred Qualifications and Skills:
Master’s degree in computer science.
Professional consulting experience with customers or clients.
Strong working knowledge of the ServiceNow design and Integration Hub.
Test Organization management experience.
#LI-NM1
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Intermediate Software Developer
Contour Software,
Islamabad
1 week ago
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers...
Accounts Recovery Specialist
Fortray Global Services Ltd,
Islamabad
2 weeks ago
Job Description
About Us:
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who...
PAKISTAN SPAR6C NATIONAL COMMUNICATIONS CONSULTANT
Global Green Growth Institute,
Islamabad
3 weeks ago
INTRODUCTION TO GGGI
The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page.
PROJECT BACKGROUND
The Paris Agreement provides a comprehensive framework for signatory Parties to reach an ambitious commitment to limit...
