Architect II - Enterprise Solutions

12 - 15 Years 2 Openings Hyderabad

Role description

Role Proficiency:

Review design and optimize applications transforming into scalable solutions in ERP/CRM systems

Outcomes:

• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.

• Identify the problem patterns and improve the technical design of the application/system

• Optimizes efficiency cost and quality.

• Interpret the application/feature/component design to develop the same in accordance with specifications.

• Validate results with user representatives integrates and commissions the overall solution.

• Influence and improve customer satisfaction through effects like (but not limited to) offering suggestions for code refactoring and for improvements in business processes completing sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc.

• Influence and improve employee engagement within the project teams

• Learn and implement newly released technology features wherever possible.

• Attend industry/technology specific conferences (if any) and share knowledge with the team.

• Conduct peer reviews and demand high quality standards from the reviewed deliverables.

• Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conducting knowledge sharing sessions during organizing sessions and participating in hackathons etc.

• Conduct technical assessments for hiring candidates in architect/lead roles.

• Review design and ensure adoption of industry best practices

• Design execute and maintain business domain solution architecture

• Guide and review technical delivery by internal teams

• Resolve delivery and design issues. Own the design of a complex module for projects of the following nature: architecture enhancements/mid-sized development projects/maintenance projects

• Serve as technology and process expert

• Use expertise and skills in enterprise solutions technologies to develop/enhance the ERP/CRM Practice.

Measures of Outcomes:

• Number of applicable technical/domain certifications completed

• Adherence to process and standards (coding standards)

• Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed

• Adherence to schedule and timelines

• Number of technical sessions conducted within Practice for the benefit of peers and team members.

• Number of RFPs and estimations prepared in ERP/CRM Practice

• Number of Practice members guided to expand their technical knowledge in specific areas apart from their assigned work.

• Contribute to technology capability development (e.g. Training Webinars Blogs)

• Customer feedback on overall project implementation quality (zero technology related escalations)

• Business Development (number of proposals contributed to as applicable)

• Number of technology specific communities in which the role holder is active

Outputs Expected:

Solution Definition & Design:

• Define Architecture for mid-sized type of project.

• Design the technical framework and implement the same.

• Identify and conduct design of complex sub-components /module in collaboration with project team
  architects and client SME.

• Present the detailed design documents to relevant stakeholders and seek feedback.

• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance from the Solution Architect.

• Carry out best optimized solution and resolve performance issues.

• Support the team in the design of functional modules and review the deliverables.

• Conduct code reviews.

Interface with Customer:

• Clarify requirements and provide guidance to development team.

• Present design options to customers.

• Implementation reviews with stakeholders.

• Work closely with customer architects for finalizing design.

• Proactively influence customer thought process

Assists others in resolving complex technical problems:

• Manage all aspects of problem management
  investigating the root cause of problems and recommends SMART (specific
  measurable
  achievable
  realistic
  timely) solutions

Development and review of Standards & Documentation:

• Maintenance of software process improvement activities and communicate them to a range of individuals
  teams and other entities.

Domain relevance:

• Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client.

• Learn more about the customer domain and identify opportunities to provide value additions to customers.

• Complete relevant domain certifications

Requirement gathering and Analysis:

• Understand functional and non-functional requirements.

• Collect non-functional requirements (such as response time
  throughput numbers
  user load
  etc.) through discussions with SMEs
  business users.

• Identify technical aspects as part of story definition
  especially at an architecture / component level.

Project Management Support:

• Share technical inputs from Agile/project planning perspective with SCRUM Master / Project Manager.

• Help SCRUM Masters / project managers to understand the technical risks and come-up with mitigation strategies.

• Help developers overcome technical challenges.

Technology Consulting:

• Analysis of technology landscape
  process
  tools based on project objectives.

Business and Technical Research:

• Understand application architecture and its criticality to analyze and assess tools (internal/external) on specific parameters.

• Understand application architecture and its criticality to Support Architect/Sr. Architect in drafting recommendations based on findings of Proof Of Concept.

• Understand application architecture and its criticality to analyze and identify new developments in existing technologies (e.g. methodologies
  frameworks
  accelerators
  etc.)

• Understand application architecture and its criticality in documenting these new developments (e.g. report
  white paper
  national/ international publications) in order to build team capabilities.

Project Estimation:

• Provide support for project estimations of business proposals and support sprint level / component level estimates.

• Articulate estimation methodology
  module level estimations for more standard projects with focus on effort estimation alone

Proposal Development:

• Contribute to proposal development of small to medium size projects from technology/architecture perspective

Knowledge Management & Capability Development:

• Conduct technical trainings/ webinars to impart knowledge to relevant application development/ project teams.

• Create collaterals (e.g. case study
  business value documents
  summary
  etc.)

• Gain industry standard certifications on technology and architecture consulting.

• Contribute to knowledge repository and tools.

• Create reference architecture model
  reusable design patterns and reusable components from the project.

Process Improvements / Delivery Excellence:

• Identify avenues to improve project delivery parameters (e.g. productivity
  efficiency
  process
  security
  etc.) by leveraging tools
  automation
  etc.

• Understand various technical tools used in the project to improve efficiency and productivity.

Skill Examples:

• Proactively identifying solutions for technical issues

• Ability to maintain technical evaluation procedures

• Ability to estimate project effort based on the requirements

• Perform and evaluate test results against product specifications

• Break down complex problems into logical components

• Interface with other teams designers and other parallel practices

• Set goals for self and team. Provide feedback for team members

• Create and articulate impactful technical presentations

• Follow high level of business etiquette in emails and other business communication

• Drive conference calls with customers and answer customer questions

• Ability to work under pressure determine dependencies risks facilitate planning while handling multiple tasks.

• Build confidence with customers by meeting the deliverables in time with quality.

• Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end to end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc.)

• Estimation and Resource Planning: Specialized knowledge in estimation and resource planning techniques (e.g. TCP estimation model case based scenario-based estimation work breakdown structure estimation etc.)

• Requirement Gathering and Analysis: Applies specialized knowledge of requirements gathering for (non-functional) requirements analysis for functional and non-functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (such as business analysis process mapping etc.) and requirements management tools (such as MS Excel) and basic knowledge of functional requirements gathering

Knowledge Examples:

• Familiar with new features of ERP/CRM eco system and design solutions based on these advanced features.
  • Focus on performance improvement and security aspects of overall application.
  • Functional and technical designing of various ERP/CRM cloud platform features and automations.
  • Thorough knowledge of coding best practices and understanding the limitations of Apex coding
  • Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.
  • Understanding of Google APIs JQuery/any other java-script framework technology specific mobile development (if applicable) Analytics etc
  • Experience working in Agile methodology.
  • Deep knowledge of architecting solutions and applications on cloud-based infrastructures.
  
  
  Additional Comments:

  Job Title: ServiceNow Solution Architect Job Summary: We are seeking a highly skilled ServiceNow Solution Architect with 10+ years of experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have a deep understanding of ServiceNow architecture, ITSM, ITOM, CSM, and other key modules. This role requires extensive experience in solution design, platform governance, integrations, and automation, ensuring optimal performance and scalability. The Solution Architect will work closely with business stakeholders, technical teams, and leadership to deliver enterprise-grade solutions aligned with business goals. ________________________________________ Key Responsibilities: Solution Design & Architecture • Lead the design and architecture of ServiceNow solutions, ensuring alignment with business and IT strategies. • Define technical standards, best practices, and governance models for ServiceNow implementations. • Architect scalable and maintainable solutions across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and other modules. • Provide architectural guidance for custom applications and enhancements within ServiceNow. Development & Implementation • Oversee the design and development of workflows, business rules, UI policies, and client scripts. • Ensure optimal performance, security, and compliance in ServiceNow implementations. • Lead ServiceNow upgrades and migrations, ensuring minimal business impact. • Design custom integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Servers. Stakeholder Collaboration & Leadership • Work closely with business stakeholders, developers, administrators, and leadership teams to gather requirements and translate them into technical solutions. • Provide technical leadership and mentorship to development teams. • Conduct architectural reviews, impact assessments, and design validation. Platform Governance & Performance Optimization • Establish and enforce governance policies to ensure ServiceNow best practices. • Perform platform health checks, performance tuning, and optimization. • Ensure compliance with ITIL and enterprise architecture frameworks. Operational Excellence & Innovation • Drive automation and AI-driven enhancements to improve ServiceNow efficiency. • Stay up to date with ServiceNow releases, features, and industry trends, recommending innovations. • Conduct periodic service reviews and post-implementation evaluations. ________________________________________ Required Qualifications & Experience: ServiceNow Expertise • 10+ years of experience in designing and developing ServiceNow solutions. • Strong expertise in ITSM, ITOM, CSM, HRSD, GRC, SecOps, and custom applications. • In-depth knowledge of Common Service Data Model (CSDM), CMDB, Discovery, Event Management, and Service Mapping. • Hands-on experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer). • Experience in ServiceNow integration with external systems (REST, SOAP, LDAP, SSO, MID Server, and Integration Hub). • Deep understanding of ServiceNow security, access controls, and data privacy best practices. Technical & Architecture Skills • Experience in enterprise architecture, cloud computing, and SaaS platforms. • Strong understanding of Microservices, APIs, and modern integration strategies. • Familiarity with DevOps, CI/CD, Agile, and ITIL methodologies. • Performance optimization experience in large-scale ServiceNow implementations. Soft Skills & Work Environment • Strong communication and stakeholder management skills. • Ability to translate business requirements into technical solutions. • Leadership and mentoring capabilities for guiding development teams. • Analytical mindset with problem-solving and troubleshooting skills. ________________________________________ Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, CSM, HRSD, SecOps, or GRC • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Technical Architect (CTA) (Preferred) • ITIL v4 Certification (Preferred)

Skills

Servicenow,Architecture,Software Development,Solution Design

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.