Assistant Manager – Call Center Operations

Sybrid Careers


Date: 3 weeks ago
City: Lahore
Contract type: Full time
  • Location: Lahore
  • Education: Preferred Graduate degree
  • Experience: Minimum 04-05 years’ experience of contact center industry.

Key Responsibilities:

  • Provide the leadership required for the successful completion of projects assigned to the team, striving for continual improvement.
  • Prioritizing, time management, and pressure-handling skills.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Guide and monitor Team Leader in achieving client-defined daily and monthly KPI's.
  • Maintain a record of the performance of his team leaders and deliver performance appraisals periodically.
  • Client management
  • Knowledge of local and international Call Center practices.
  • Ability to work in flexible hours

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

IT Security Analyst, IT

ibex, Lahore
9 hours ago
As a member of the Information Security team, this position will maintain SOC 2 Type II certification, and practice to ensure that the IBEX complies with industry and regulatory requirements like ISO 27001/2, SOC 2 Type II and SOX audit etc. This position will liaise closely with internal business units, HR and other relevant departments.ResponsibilitiesDevelop/implement information security policies and proceduresLead...

Associate Trainee Social Media

Phaedra Solutions Fulcrum, Lahore
6 days ago
Location: Lahore (On-site)Experience: Fresh Employment Type: Internship (3 months)Open Positions: 1SummaryPhaedra Solutions is looking for a creative and motivated Social Media Intern to assist in managing and growing our brand’s online presence. This internship offers hands-on experience in social media management, community engagement, and digital marketing coordination. You will work closely with the marketing and creative teams to support content...

Human Resources Executive

MindWhiz, Lahore
1 week ago
Job Title: HR Executive Location: DHA Phase 8, Lahore Work Model: On-site Office Timings: 6:00 PM to 3:00 AM Experience Required: Minimum 1 yearJob Overview:As an HR Executive, you will be responsible for managing core HR functions, with a primary focus on recruitment, onboarding, and employee engagement. The role demands a proactive professional who can effectively support HR operations, ensure compliance, and contribute to a...