Assistant Manager – Call Center Operations

Sybrid Careers


Date: 8 hours ago
City: Lahore
Contract type: Full time
  • Location: Lahore
  • Education: Preferred Graduate degree
  • Experience: Minimum 04-05 years’ experience of contact center industry.

Key Responsibilities:

  • Provide the leadership required for the successful completion of projects assigned to the team, striving for continual improvement.
  • Prioritizing, time management, and pressure-handling skills.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Guide and monitor Team Leader in achieving client-defined daily and monthly KPI's.
  • Maintain a record of the performance of his team leaders and deliver performance appraisals periodically.
  • Client management
  • Knowledge of local and international Call Center practices.
  • Ability to work in flexible hours

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