Assistant Manager – Call Center Operations
Sybrid Careers
Date: 3 weeks ago
City: Lahore
Contract type: Full time
- Location: Lahore
- Education: Preferred Graduate degree
- Experience: Minimum 04-05 years’ experience of contact center industry.
- Provide the leadership required for the successful completion of projects assigned to the team, striving for continual improvement.
- Prioritizing, time management, and pressure-handling skills.
- Assisting other management team members in identifying trends and establishing call center goals.
- Guide and monitor Team Leader in achieving client-defined daily and monthly KPI's.
- Maintain a record of the performance of his team leaders and deliver performance appraisals periodically.
- Client management
- Knowledge of local and international Call Center practices.
- Ability to work in flexible hours
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