Assistant Manager, Performance and MIS

Job Summary

• Developing System strategies, direction, and objectives for Collections and Recoveries in line with Group/Country Collections Standards and Policies.
• Responsible for managing Collection systems (CACS & Dialer) and UAT’s.
• Responsible to enhance productivity and effectiveness through Collection system strategies, capacity requirement, processes, tools, analytics & MIS.
• Responsible for SAS based Models and assisting stakeholders for new development. SAS Coordinator for Collections and Recoveries department.
• Responsible for alignment of CACS & Dialer parameters with Group baseline and Country Collections Strategy.
• Scorecard Models implementation with respect to Bureau and other respective financial & delinquent triggers.
• Process Improvements by automate/semi automate the MIS processes to increase efficiency & productivity, which mitigate the risk of inaccuracy.
• To enable the business to achieve its financial targets with data driven decisions & strategies.
• Ensuring MIS is compliant with Group Standards and the relevant risk mitigation controls are in place.
• SAS based programs and analytical dashboards. Ensure data quality, integrity and consistency. Implementation of collection process flow through best practices sharing.
• Provide Ad-hoc and routine reports/MIS to the Group senior management which helps in defining the new strategies which benefits in terms of efficiency & Productivity.
• Ensure ongoing training for new changes and developments in Collection Systems.
• To review process and align with Operational Risk Framework. Highlight areas of Operations and develop appropriate controls. Ensure monthly reporting as per ORF requirement.
• Productivity & efficiency Analysis through CACS and Dialer MIS’s.
• Compliant & register all automated MIS & Projects with EUC.
• Development of Monthly & weekly dash boards for Senior Management to gage the Performance & KPI of Supervisors and collection Officers.
• Organization of data for monthly performance reviews with CCH, Regional and Group Collections.
• Ensure ongoing training for new changes and developments in Collection Systems.
• To review process and align with Operational Risk Framework. Highlight areas of Operations and develop appropriate controls. Ensure monthly reporting as per ORF requirement.
• Responsible for all Projects, UAT’s and system enhancement according to business need.
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.