Assistant Manager Service Delivery

Unilever is hiring for Assistant Manager Service Delivery

Job Title: Assistant Manager Service Delivery

Work Level: WL1

Reports to: Service Delivery Manager

Work Location: Karachi Head Office

Job Type: Fulltime

About Unilever

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

About The Team

UniOps (Erstwhile Unilever Enterprise & Technology Solutions (ETS)) is a global business unit that will manage the company’s shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services.

Mission - To provide excellent services globally which enable Unilever to win in the market by

• putting the business’ goals at the heart of what we do
• leveraging cost-effective, best practice, global solutions across Unilever to meet users’ needs
• making continuous improvement in both cost and service an integral part of our way of working
• building a professional services organisation that enables our people to give their best
• developing win-win relationships with selected providers to meet our current and future requirements
  
  

The Key Benefits From UniOps Are Expected To Be

• Lower cost of delivery through standardisation, simplification, process harmonisation & scale leverage.
• Better user experience by delivery of integrated service bundles to end-user.
• Continuous improvement through end-to-end process ownership.
  
  

Within the service catalogue of UniOps, Commercial Experience organisation is responsible for the management and delivery of finance and supplier services services globally, both through third-party outsourced providers (e.g. IBM, CapGemini) and through in-sourced operations.

Within finance service , Record to Report ( RTR ) is on such critical services which ensures proper reporting of financials coupled with compliance on various control requirements. This role is towards such reporting for one particular geography.

Roles & Responsibilities

• Delivery of Key KPIs towards - Month end / quarter end / year end close - TB Review / Country Lock Meeting / NFD Reviews
• Inter Company settlements / overdue review / follow-up on actions
• Balance Sheet Hygiene / A/c recon- review and follow-up on quality of reco by 3PSPs
• V@R Review : Follow-up & actions
• GPM / GFCF Compliance - review and monitoring
• Projects support - IFRS / S4 SCOA / Blackline / Puccini etc.
• Service Delivery Review of 3PSP / key deliverables
• Close co-ordination with other UniOps CE functions like CSC , PEC , STP interface etc.
• Interactions with Corporate Auditors / Statutory Auditors – provide details / clarifications
• Any other reporting requirements – new activities …., project co-ordination etc.
  
  

Skills

WHAT YOU WILL NEED TO SUCCEED

• Accounting knowledge – Has strong accounting knowledge on R2R reporting in Unilever – period close : Month end / Qtr end / Year end – TB Review/CLMs/NFD Reviews etc.
• Strong control mindset / understanding of key GFCF / SOX / Internal & external audit requirements , BS hygiene and account reconciliation requirements
• Interpersonal skills – Ability to build collaborative relationship with multiple stakeholders – MCOs , IT , 3PSP , other UniOps Teams like PEC , etc.
• Bias for action – Ensure / drive actions and ensure targeted reporting timelines are met OTIF .
  
  

Experience And Qualification

• Qualified Accountant with business knowledge / understanding
• Very good accounting knowledge / various reporting requirements understanding
• Knowledge on SAP FI / good understanding of other interfaces – ifinance
• Microsoft office skills – Excel / Word / Power Point/ Power BI etc.
  
  

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills