Associate Analyst - IT Service Delivery
Dubizzle Labs
Date: 2 weeks ago
City: Karachi
Contract type: Full time
As an Associate Analyst - IT Service Delivery, you will work closely with all employees (remote and local) to ensure that they can work flawlessly without having to worry about IT issues. Reporting to the IT manager, you will work closely with other members of the team to make sure support requests are resolved within defined SLA’s providing level 1 support to the users.
Key Responsibilities
Respond to incoming IT support requests via email, service desk or other channels
Providing desktop support (Windows/Mac/Linux) and monitoring all the endpoints remotely
Handling L1 support for service desk and routing the tickets based on defined metrics
Responding in a timely manner to service issues and requests through the service desk ticket system
Providing technical support across the company (this may be in person or over Zoom/Google Meet)
Provide clear, polite, and patient experience for users to ensure a positive support experience.
Routing issues that need advanced technical skills to L2 support
Setting up and configuring new laptops and desktops
Ensuring security patches and upgrades are applied to desktops and laptops
Reporting faults and maintaining logs on servers, desktops and laptops
Maintenance of print server and support internal printer related issues
Building and maintaining an inventory log of all IT assets
Ensuring licensing for all software purchased is recorded and maintained
Performing basic administrative support duties, as required, to meet specific operational objectives
Key Responsibilities
Respond to incoming IT support requests via email, service desk or other channels
Providing desktop support (Windows/Mac/Linux) and monitoring all the endpoints remotely
Handling L1 support for service desk and routing the tickets based on defined metrics
Responding in a timely manner to service issues and requests through the service desk ticket system
Providing technical support across the company (this may be in person or over Zoom/Google Meet)
Provide clear, polite, and patient experience for users to ensure a positive support experience.
Routing issues that need advanced technical skills to L2 support
Setting up and configuring new laptops and desktops
Ensuring security patches and upgrades are applied to desktops and laptops
Reporting faults and maintaining logs on servers, desktops and laptops
Maintenance of print server and support internal printer related issues
Building and maintaining an inventory log of all IT assets
Ensuring licensing for all software purchased is recorded and maintained
Performing basic administrative support duties, as required, to meet specific operational objectives
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Engineer SCADA
K-Electric,
Karachi
2 days ago
Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission. BASIC JOB FUNCTIONS To perform maintenance and monitoring of SCADA sub-systems...
Product Manager
Abbott,
Karachi
1 week ago
Job SummaryCoordinate and implement all Health Care Professionals & institutions directed initiatives for various brands. Closely work with various departments for ethical marketing of EPD brands. P&L responsibility of the assigned brands.BrandPrincipal Duties:Actively contribute in the development of long and short-term business and marketing plans for the assigned brands to meet share, volume, HCP coverage, and profit objectives.Prepares campaign and...
Chat-Based Sales Specialist
Lapidary Software & Design,
Karachi
1 week ago
We're Hiring: Chat-Based Sales Specialist Lapidary Software & Design is growing and we're on the lookout for talented, chat-savvy professionals to join our sales team! Who We Are: We're a design agency turning bold creative ideas into stunning realities. Our expertise includes digital artwork, CGI, 2D/3D animation, modeling, and rendering. If it involves design, we're already on it. We interact...
