Associate Training & QA

About Daraz:

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

For more information, please visit www.daraz.com.

Job Summary:

Serve as a strategic learning partner across all ventures, designing and delivering impactful training programs, managing Learning Management Systems (LMS) administration and BPO trainers, and coordinating with stakeholders to drive skill development, process excellence, and performance improvement organization-wide, covering Pakistan, Bangladesh, Nepal and Sri Lanka.

Key Responsibilities:

• Deliver onboarding sessions for new hires and conduct post-training assessments.
• Organize training sessions on communication, soft skills, leadership, and time management.
• Conduct customer satisfaction & process-related trainings.
• Create training content, modules, and maintain training calendars/plotters.
• Manage LMS: upload courses, track learner progress, generate reports, and ensure compliance.
• Conduct Train the Trainer (TTT) sessions for BPOs and track ad-hoc & planned trainings.
• Coordinate with stakeholders to ensure timely completion of training-related tasks.
• Support campaign-specific training (pre & post).
• Manage training-related projects including agent profiling, hiring support, and assessments.

Required Skills/Abilities:

• Bachelor’s degree in Education, Business, HR, or a related field.
• 2–4 years of experience in training, facilitation, or L&D roles.
• Strong communication, presentation, and public speaking skills.
• Experience with Learning Management Systems (e.g., TalentLMS, iSpring).
• Ability to design engaging training content (classroom + e-learning).
• Strong organizational and time management skills.
• Comfortable coordinating with cross-functional teams and external partners (BPOs).
• Proactive, detail-oriented, and able to assess training effectiveness.

What We Offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
• A platform to learn from Alibaba's world-leading ecosystem.
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders in the e-commerce industry.
• Competitive salary and incentive package.