Billing Operations Specialist

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role

As a Billing Specialist, you will serve as the main point of contact for all billing related inquiries. You will be responsible for billing and processing charges, researching outstanding billing items, generating invoices, review and validating refunds, and continuously provide feedback to the management team with inaccurate findings to solve problems and fine tune processes. You will Interact with internal departments to ensure timely handling and resolution of cases as well as assist our sales team in an operational capacity to close a sale and generate quotes. This will require an intimate understanding how the Quote-to-Cash process works and be able to troubleshoot issues as they come up. Motive is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy to join our focused and motivated team.

What You'll Do

• Oversee billing status of accounts by researching and resolving any billing inconsistencies and errors
• Analyze billing documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
• Create invoices and customize billing
• Review and validate credits/refunds as well as issue refunds, review payment disputes and chargebacks
• Review billing process and recommend improvements where possible
• Ensure proper period cut off for month end close procedures
• Be the point person to answer billing related support cases
• Provide accurate and timely reporting
• Work closely with other functional teams to ensure data quality and consistency
• Comfortable working with spreadsheets, internet applications and ERP systems
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
  
  

What We're Looking For

• 1-2 years of experience in a Billing or Billing-related role
• Independent self-starter and adaptable in a fast-paced and changing environment
• Excellent communication skills (written and verbal)
• High level of attention to detail
• Ability to work well with ambiguity, solve problems and think on your feet
• A good command of Excel and Google Sheets
• Comprehensive knowledge of Zuora is a plus
• Expertise in Salesforce.com is a plus
• Bachelor's (BA/BS) degree in accounting or finance is a plus
  
  

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.